Kristina Arnold
San Bruno,USA
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments. Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient service specialist
Mission Neighborhood Health Center
San Francisco, CA
05.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems.
- Verified patient insurance information for accuracy and completeness.
- Assisted patients with registration and intake processes seamlessly.
- Handled phone inquiries and directed calls to appropriate staff members.
- Collaborated with medical staff to ensure smooth daily operations.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Assisted in the front office with filing, faxing, photocopying and other clerical duties.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Processed incoming mail daily and distributed it accordingly throughout the office.
- Ensured that all HIPAA requirements were met when handling confidential patient information.
- Checked in patients, updated demographic information and collected co-pays and fees as required.
Medical Assistant
Ear nose and throat
San Francisco, CA
03.2023 - 01.2025
- Scheduling appointments for patients via phone and in person
- Setting the rooms up for procedures and assisting the doctor
- Cleaned and maintained medical equipment following the procedures and standards
- Medication refill request
- Referrals
- Faxing documents
- Scanning
- Stocking rooms
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
Medical Assistant Externship
UCSF Cancer Center
San Francisco, CA
01.2024 - 02.2024
- Record patient history and personal history
- Measure vitals (blood pressure, pulse, rate, temperature, etc.)
- Assist with minor procedures as needed
- Ensure that every patient feels welcomed and comfortable and all their questions are being answered
- Assisting patients with scheduling appointments and navigating the healthcare system
- Handling patient inquiries over the phone or in person
- Assisted healthcare providers with patient examinations and medical procedures.
Sales Associate
T Mobileretailer
San Francisco, California
01.2022 - 02.2023
- Maintained accurate inventory levels and organized merchandise displays.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers on promotions and loyalty programs effectively.
- Conducted regular stock checks to ensure product availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new associates on store policies and procedures consistently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided technical support in the form of trouble shooting both electronic and mechanical problems related to electricians work scope.
Education
Medical Assistant Program -
Mission Language & Vocational School
San Francisco, CA03-2023
High School Diploma -
Mills High School
Millbrae, CA06.2021
Skills
- EMR/EHR
- MOA/Medisoft
- Patient records maintenance
- Vital signs
- Phlebotomy
- Administering Injections and immunizations
- Medical terminology
- Examination And minor surgery support
- Bandaging
- Problem solving
- Strong leadership
- Customer service
- Communication
- Computer skills
- Software (Epic)
- Patient intake procedures
- Health regulations compliance
- Appointment scheduling
- Front desk operations
- Healthcare systems navigation
Certification
- BLS/CPR Certificate
- HIPAA
- Medical Assistant
Languages
- English
- Spanish
Timeline
Patient service specialist
Mission Neighborhood Health Center
05.2025 - Current
Medical Assistant Externship
UCSF Cancer Center
01.2024 - 02.2024
Medical Assistant
Ear nose and throat
03.2023 - 01.2025
Sales Associate
T Mobileretailer
01.2022 - 02.2023
Medical Assistant Program -
Mission Language & Vocational School
High School Diploma -
Mills High School