Kristina Belcher
Shawnee,KS
Summary
Professional Asset Management Specialist bringing a wealth of knowledge in analytical and problem-solving skills. Experience with governmental loan servicing, ensuring compliance and risk management. Known for being an insightful decision-maker and a result driven reliable individual.
Overview
18
18
years of professional experience
Work History
Asset Manager II (Multifamily / Sub Servicer Auditor)
KeyBank Real Estate Capital
04.2022 - Current
- Provide servicing on commercial real estate portfolio, build lasting relationships with key decision-makers like lenders, borrowers, property managers, and legal counsel.
- Understanding of the regulations, guidelines, and policies governed by Freddie Mac.
- Experience working cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, property inspections, and loan payoffs.
- Support senior auditors in conducting internal audits of mortgage servicing operations.
- Assist in the development of audit processes, procedures, and training.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Claims Representative III (Worker Compensation / Bodily Injury)
Federated Insurance
01.2018 - 01.2022
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Special Investigation Adjuster (Fraud) / Claims Representative (Bodily Injury)
Key Insurance
01.2015 - 01.2018
- Investigate suspicious activity identified on personal auto claims and communicate with Underwriting and Management on findings.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Claims Specialist II (Bodily Injury / Property / Total Loss / Auto)
Liberty Mutual Insurance
01.2012 - 01.2015
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Associate Claims Adjuster, Auto
USAA Insurance
01.2007 - 01.2010
- Minimized company exposure to loss, conducting comprehensive risk assessments during claim evaluations.
Education
Bachelor of Arts - Business Administration
The University of Texas At San Antonio
San Antonio, TX12-2003
Skills
- Internal Audit Principles
- Risk Assessment
- Compliance Monitoring
- Fraud Detection
- Regulatory Reporting
- Mortgage Servicing Operations
- Investment Reporting
- Custodial Account Reconciliation
- Loan Administration
- Loss Mitigation
- Financial Analysis
- Data Analysis
- Microsoft Office
- Adaptability to Change
- Analytical Thinking
- Time Management
Timeline
Asset Manager II (Multifamily / Sub Servicer Auditor)
KeyBank Real Estate Capital
04.2022 - Current
Claims Representative III (Worker Compensation / Bodily Injury)
Federated Insurance
01.2018 - 01.2022
Special Investigation Adjuster (Fraud) / Claims Representative (Bodily Injury)
Key Insurance
01.2015 - 01.2018
Claims Specialist II (Bodily Injury / Property / Total Loss / Auto)
Liberty Mutual Insurance
01.2012 - 01.2015
Associate Claims Adjuster, Auto
USAA Insurance
01.2007 - 01.2010
Bachelor of Arts - Business Administration
The University of Texas At San Antonio
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