Caitlin Hoover
Elgin,SC
Summary
Detail-oriented Auditor with track record of quickly completing complex audit projects. Experienced in public and private accounting, specializing in financial statement audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in [Software].
Overview
15
15
years of professional experience
Work History
Auditor II
Blue Cross Blue Shield Of South Carolina
11.2016 - Current
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
Claims Customer Service Advocate I
Blue Cross Blue Shield Of South Carolina
04.2016 - 11.2016
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
Lead Administrative Assistant
Belle Legal LLC
12.2008 - 04.2016
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
- Prepared comprehensive reports and presentations, supporting executive decision-making processes.
- Organized and maintained confidential files, protecting sensitive information from unauthorized access while ensuring easy retrieval for authorized personnel.
- Assisted managers in developing budgets based on historical data trends analysis performed accurately.
- Managed and prioritized executive schedules for optimal time management and increased productivity.
- Conducted regular audits of internal processes to ensure compliance with established policies and procedures, identifying areas for improvement when necessary.
Education
Associate of Science - Accounting
Strayer University
Herndon, VA03.2023
Bachelor of Arts - Business Management
Strayer University
Hernon, VA05.2014
Skills
- Audit reporting
- Bookkeeping
- Compliance standards
- Taxation Knowledge
- External Auditing
- Internal Auditing
- Account Reconciliation
- Financial Management
- Balance sheets
- Accounting Principles
- Finance
- Continuing education
Timeline
Auditor II
Blue Cross Blue Shield Of South Carolina
11.2016 - Current
Claims Customer Service Advocate I
Blue Cross Blue Shield Of South Carolina
04.2016 - 11.2016
Lead Administrative Assistant
Belle Legal LLC
12.2008 - 04.2016
Associate of Science - Accounting
Strayer University
Bachelor of Arts - Business Management
Strayer University
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