Kristina Booth
Defiance,OH
Summary
Highly organized and detail-oriented Public Safety Professional with 17 years of experience in the 911 industry. Dedicated to increasing knowledge and efficiency within the public safety sector.
Overview
17
17
years of professional experience
1
1
Certification
Work History
911 Coordinator
Defiance County Sheriff’s Office
08.2023 - Current
- Manages the daily operations of the Communications Center including the allocation of personnel and resources, implementing and enforcing policies and procedures, responds to public records requests, and maintains the computer-aided dispatch software
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Handles all purchases, budgets, and payroll
- Including promoting the 911 levy which is the sole funding of the communications center.
- Serves as liaison to all Public Service Agencies within the county as well as industry partners.
- Oversees the installation, maintenance, and repair of department equipment.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Communications Sergeant
Defiance County Sheriff’s Office
01.2019 - 08.2023
- Maintained the training program for communications personnel, which included writing a communications officer training manual, and implementing a quality assurance program.
- Assisted with supportive duties and daily operations of the E-911 Center to include covering shifts when necessary, evaluating the work of communications officers, preparing various reports for personnel, assisting with developing shift schedules, and writing policies.
- Maintained the daily duties of a communications officer to include but not limited to, answering emergency and non-emergency calls, answering the radio for police, fire, and EMS, entering paperwork into NCIC, and handling bond paperwork.
- Worked effectively in fast-paced environments.
Communications Officer
Defiance County Sheriff’s Office
10.2013 - 01.2019
- Entered Paperwork into NCIC/LEADS including warrants, protection orders, towed vehicles, no contact orders, stolen property, and missing persons.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Police Communications Officer I
University of Alabama
12.2012 - 08.2013
- Responsible for answering emergency and non-emergency phone calls while maintaining a friendly and professional demeanor to the public and handling challenging situations with ease.
- Operated a radio to include monitoring all radio traffic, maintaining unit activity statuses, dispatching appropriate units to calls, and communicating key information over law enforcement and emergency services radio channels.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations and demonstrated an elevated level of initiative and creativity while tackling difficult tasks.
- Managed multiple surveillance cameras within the area.
Public Safety Dispatcher
Northport Police Department
10.2007 - 12.2012
- Responsible for answering all emergency and non-emergency phone calls, entering/receiving information into ACJIC, and dispatching police, fire, and public works employees.
- Handled bond and searching of female prisoners.
- Remained calm in very high-pressure situations, assessed emergency requests, and made quick judgement calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency responses.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Some College (No Degree) - Criminal Justice
Schoolcraft College
Livonia, MI01.1999
High School Diploma -
Franklin High School
Livonia, MI01.1998
Skills
- TAC officer for NCIC/LEADS
- Typing 50 WPM
- Government Accounting
- Quality Assurance Evaluator
- Proficient in Microsoft Office
- Critical thinking
- Active Listening
- Teamwork and Collaboration
- Verbal and written communication
- Operations Management
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer/ Instructor
- PST - Public Safety Telecommunicator/ Instructor
- Quality Assurance
- Communications Supervisor
- CPR
- Law Enforcement Communications
- Fire Service Communications
- NIMS 100,200,300,400,700,800,1200
Accomplishments
- 12/01/18, Dispatcher of the year award
- 12/01/16, Dispatcher of the year award
- 12/01/17, APCO Gold Star Recipient
- 12/01/08, Chiefs Award- Northport, AL
Affiliations
- Denise Amber Lee Foundation, Inc
- NENA Member
- APCO Member
Timeline
911 Coordinator
Defiance County Sheriff’s Office
08.2023 - Current
Communications Sergeant
Defiance County Sheriff’s Office
01.2019 - 08.2023
Communications Officer
Defiance County Sheriff’s Office
10.2013 - 01.2019
Police Communications Officer I
University of Alabama
12.2012 - 08.2013
Public Safety Dispatcher
Northport Police Department
10.2007 - 12.2012
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer/ Instructor
- PST - Public Safety Telecommunicator/ Instructor
- Quality Assurance
- Communications Supervisor
- CPR
- Law Enforcement Communications
- Fire Service Communications
- NIMS 100,200,300,400,700,800,1200
Some College (No Degree) - Criminal Justice
Schoolcraft College
High School Diploma -
Franklin High School
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