Vargas Marta
Saint Augustine,FL
Summary
Dedicated and experienced telecommunications professional seeking selection to the TERT (Telecommunicator Emergency Response Taskforce) team. Bringing over seven years of multi-agency experience, strong ICS knowledge, award-winning crisis performance, and a commitment to excellence during high-pressure emergency events
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunications Operator / CTO
Saint John’s County Sheriff’s Office
01.2022 - Current
- Serve as Certified Training Officer, mentoring new telecommunicators and reinforcing readiness and procedural integrity.
- Member of the Communications Engagement Committee, fostering internal morale and professional excellence.
- Played a critical role in high-stakes incidents including:
- - Plane Crash (2023): Received Exceptional Service Award for coordination and situational awareness.
- Maintain full NCIC/FCIC access; proficient in DAVID, Accurint, and LINX systems.
Public Safety Telecommunications Operator / CTO
Saint John’s County Sheriff’s Office
01.2022 - Current
- Serve as Certified Training Officer, mentoring new telecommunicators and reinforcing readiness and procedural integrity.
- Member of the Communications Engagement Committee, fostering internal morale and professional excellence.
- Played a critical role in high-stakes incidents including:
- - Plane Crash (2023): Received Exceptional Service Award for coordination and situational awareness.
- Maintain full NCIC/FCIC access; proficient in DAVID, Accurint, and LINX systems.
911 Dispatcher
Saint Augustine Police Department
04.2020 - 01.2022
- Handled emergency and non-emergency calls involving life-threatening and dynamic situations.
- Worked closely with law enforcement during incidents involving mental health, domestic violence, and multi-agency coordination.
- - Shooting (2022): Recognized for exemplary performance during active shooter response.
911 Dispatcher
Saint Augustine Police Department
04.2020 - 01.2022
- Handled emergency and non-emergency calls involving life-threatening and dynamic situations.
- Worked closely with law enforcement during incidents involving mental health, domestic violence, and multi-agency coordination.
- - Shooting (2022): Recognized for exemplary performance during active shooter response.
Telecommunications Operator
Jefferson County Sheriff’s Office
11.2017 - 04.2020
- Operated in a high-demand communications center, supporting law enforcement and emergency response during critical incidents.
- Deployed during Hurricane Michael (2018), maintaining operations and managing crisis communications under disaster conditions.
- Demonstrated adaptability and resilience during extended emergency response efforts.
Telecommunications Operator
Jefferson County Sheriff’s Office
11.2017 - 04.2020
- Operated in a high-demand communications center, supporting law enforcement and emergency response during critical incidents.
- Deployed during Hurricane Michael (2018), maintaining operations and managing crisis communications under disaster conditions.
- Demonstrated adaptability and resilience during extended emergency response efforts.
Volunteer Firefighter
Jefferson County, FL
01.2017 - 01.2020
- Responded to fire and emergency medical calls in coordination with local public safety agencies.
- Gained hands-on experience with incident command structure and on-scene operations.
- Strengthened communication skills and situational awareness under high-stress field conditions.
Volunteer Firefighter
Jefferson County, FL
01.2017 - 01.2020
- Responded to fire and emergency medical calls in coordination with local public safety agencies.
- Gained hands-on experience with incident command structure and on-scene operations.
- Strengthened communication skills and situational awareness under high-stress field conditions.
Education
High School Diploma -
Homeschool
Monticello, FL05-2017
Skills
- High-stress incident management
- Crisis communication and de-escalation
- Multi-agency coordination
- Emergency systems proficiency
- Passion for public safety and disaster response
- Fluent Spanish
- Works Well Under Pressure
- Law enforcement collaboration
Certification
- IS-20.21 Diversity Awareness Course
- IS-200 Basic Incident Command System for Initial Response
- IS-100.c, Introduction to ICS
- IS-200.c, Basic ICS for Initial Response
- IS-700.b An Introduction to the National Incident Management System
- IS-800.c & IS-800.d, National Response Framework
- IS-5.a, Introduction to Hazardous Materials
- IS-907, Active Shooter: What You Can Do
- APCO Crisis Negotiation for Telecommunicators, 2019
- NCIC/FCIC Full Access
- DAVID, Accurint, LINX Systems Proficient
Timeline
Public Safety Telecommunications Operator / CTO
Saint John’s County Sheriff’s Office
01.2022 - Current
Public Safety Telecommunications Operator / CTO
Saint John’s County Sheriff’s Office
01.2022 - Current
911 Dispatcher
Saint Augustine Police Department
04.2020 - 01.2022
911 Dispatcher
Saint Augustine Police Department
04.2020 - 01.2022
Telecommunications Operator
Jefferson County Sheriff’s Office
11.2017 - 04.2020
Telecommunications Operator
Jefferson County Sheriff’s Office
11.2017 - 04.2020
Volunteer Firefighter
Jefferson County, FL
01.2017 - 01.2020
Volunteer Firefighter
Jefferson County, FL
01.2017 - 01.2020
High School Diploma -
Homeschool
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