Kristina Bracero
Palm Harbor,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Data Entry
Luna Group
04.2023 - Current
- Reduced manual input errors by implementing automated data entry systems where possible.
- Delivered accurate reports by conducting comprehensive data entry and quality control checks.
- Enhanced team productivity with accurate and timely data entry tasks.
Catering Sales Manager
Empire Eats Catering
04.2022 - 03.2023
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
- Strengthened client relationships through consistent communication and excellent customer service.
Server
Seito Sushi
07.2020 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Poole’side Pies
10.2019 - 04.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Front Server
The Umstead Hotel
03.2017 - 09.2019
- Maintained a clean and organized front-of-house area, ensuring a pleasant dining experience for guests.
- Prepared tables promptly after guest departure, allowing for efficient table turnover during high-volume periods.
- Participated in regular team meetings and provided valuable input on ways to improve overall restaurant operations.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Freedom High School
OrlandoSkills
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Goal-Oriented
- Excellent Communication
- Time Management
- Teamwork and Collaboration
- Brand representation
Awards
- Quarterly top wine sales
- Monthly Top Food Sales
Timeline
Data Entry
Luna Group
04.2023 - Current
Catering Sales Manager
Empire Eats Catering
04.2022 - 03.2023
Server
Seito Sushi
07.2020 - 10.2021
Server
Poole’side Pies
10.2019 - 04.2020
Front Server
The Umstead Hotel
03.2017 - 09.2019
Freedom High School
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