Maalik Hill
Data Entry
Henderson,TX
Summary
Versatile remote worker with extensive experience monitoring and maintaining service standards and call handling thresholds. Well-qualified remote worker familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Conscientious and personable supervisor with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity.
Overview
6
6
years of professional experience
Work History
Data Entry
WPS
01.2024 - Current
- Handled data entry and other related work for supervisors and program managers. 120+ audits/notes daily
- Managed and organized documents for data entry tasks.
- Correctly coded and billed 80+ medical claims for various hospital and nursing facilities.
- Contributed to efficient office operations through accurate data entry tasks as required.
Assistant Store Merchandise Manager
Dollar Tree Stores
02.2021 - 07.2023
- Boosted sales performance by 26% within 3 months on, effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Managed and motivated 18 employees to be productive and engaged in work.
Team Lead
24-7 Intouch
08.2018 - 01.2021
- Trained 15 new team members by relaying information on company procedures and HIPPA requirements.
- Coached team members in techniques necessary to complete job tasks and hit the required performance metrics.
- Enhanced the overall team performance by providing regular coaching feedback, and skill development opportunities to 20 agents.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Bachelor of Science - Political Science
University of North Texas
Denton05.2026
Associate of Applied Science - Paralegal Studies
Community College of Denver
Denver, CO01.2021
High School Diploma -
Henderson High School
Henderson, TX05.2018
Skills
- Data Entry Software Proficiency
- Data Entry and Review
- Coaching and Mentoring
- Performance Improvement
- Quality Control
- Project Planning
- Work flow planning
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Call center experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry
WPS
01.2024 - Current
Assistant Store Merchandise Manager
Dollar Tree Stores
02.2021 - 07.2023
Team Lead
24-7 Intouch
08.2018 - 01.2021
Bachelor of Science - Political Science
University of North Texas
Associate of Applied Science - Paralegal Studies
Community College of Denver
High School Diploma -
Henderson High School
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