Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Quanisha Williams

Terrell,TX

Summary

Diligent [Desired Position] with strong background in managing and processing claims efficiently. Successfully resolved numerous complex cases while ensuring compliance with regulations and maintaining high customer satisfaction. Demonstrated proficiency in analytical problem-solving and effective communication.

Overview

7
7
years of professional experience

Work History

Claims Specialist

WPS
01.2023 - 01.2025
  • Contract job
  • -Evaluated, investigated,and processed claims.
  • -Remained in or above production goal
  • -Conducted quality assurance reviews to ensure accuarcy of entered data and maintain hippa appliance.
  • -resolved complex billing issues for providers and paitents analyzing and interperting medical records.
  • -succesfully processed medical claims in a high volumed space enviorments
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.

Health Insurance Customer Servive Repesentative

Ttec
08.2021 - 10.2023
  • -manages insurance company inquiries
  • -resolves service problems
  • -documents customer request
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Call Center Representative

Startransit
12.2017 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.



Education

High School Diploma -

Terrell High School
400 E Poetry
08-2016

Skills

  • Claims
  • Claims processing
  • Claims investigation
  • Verbal communication
  • Compliance management
  • Claims analysis
  • Documentation review

Languages

English
Full Professional

Interests

  • Cooking
  • I like working with my hands and fixing things
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • I enjoy helping others and giving back to the community

Timeline

Claims Specialist

WPS
01.2023 - 01.2025

Health Insurance Customer Servive Repesentative

Ttec
08.2021 - 10.2023

Call Center Representative

Startransit
12.2017 - 02.2022

High School Diploma -

Terrell High School

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