Kristina Campbell
Clermont
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
30
30
years of professional experience
Work History
General Manager
Cosa Nostra Italian Deli
05.2024 - Current
- Handle all Human Resources tasks, including recruiting, hiring, training, coaching and record keeping.
- Coordinate weekly schedule for staff, taking into account customer traffic and employee strengths.
- Perform store opening, closing, and shift-change actions and keep accurate shift-change logs.
- Develop and implement operational strategies and effectively build customer and employee loyalty.
- Meet, greet, and encourage feedback from customers and use feedback to promote positive changes within restaurant.
- Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
- Promote positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.
- Track daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively manage payroll and timekeeping, and paperwork for new hires and terminations.
- Reduce inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitor inventory of supplies and purchasedorders to maintain adequate stock levels.
- Inspect equipment and machinery for proper working condition and direct staff to clean and repair as needed.
- Keep facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Homemaker/Homeschool Instructor
Campbell Household
07.2007 - Current
- Highly organized and results-oriented homemaker with 17+ years of experience managing household responsibilities, budgeting, and event planning
- Proficient in multitasking and problem-solving
- Homeschool instructor for 4+ years
- Created a structured at-home curriculum for high school student
- Coordinate, teach and implement all daily homeschool lessons/assignments/assessments
- Maintain accurate records of classwork, grades and test scores for homeschool portfolio
Payroll/Administrative Specialist
SRC, Inc.
08.2005 - 03.2020
- Coordinate and complete weekly payroll for 40+ employees
- Conduct monthly audits of employment files
- Assist with weekly invoicing
- Provide administrative support to office personnel when needed
- Maintain company database of all clients and employees
- Manage front office staff
- Implement policies and procedures
- Assist with hiring process and maintain employment records
- Create weekly schedule for front office staff
- Calculate bi-weekly timesheets for payroll
- Prepare, coordinate and conduct weekly trainings for front office staff
- Support doctors with daily operations: patient files, appointments and reminder calls
Office Manager
Michaux Family Chiropractic
03.2004 - 08.2005
- Manage front office staff
- Implement policies and procedures
- Assist with hiring process and maintain employment records
- Create weekly schedule for front office staff
- Calculate bi-weekly timesheets for payroll
- Prepare, coordinate and conduct weekly trainings for front office staff
- Support doctors with daily operations: patient files, appointments and reminder calls
Human Resources Recruiting Coordinator
Wyndham Palace Resort and Spa
04.2000 - 03.2004
- Responsible for sourcing, recruiting, screening and interviewing candidates for all hotel positions
Greeter/Food Expeditor
La Coquina/Hyatt Regency
02.1995 - 04.2000
- Prepared and processed paperwork for all new hires, including background screenings and drug tests
- Assisted managers and supervisors in filling open positions with most qualified candidates
- Recorded and maintained all applicants in company database
- Processed payroll for Human Resources staff
- Conducted weekly new hire orientation training
- Assist management with seating guests, coordinating seating charts and managing hostess stand
- Inquired about guests dining experience and reported back to management
- Established and maintained excellent communication with all restaurant staff
- Ensured and maintained timely flow of orders from wait staff to the kitchen, checking dishes for accuracy and presentation, assisting in final dish preparation, maintaining fast service, handling customer complaints, and upholding quality and sanitation standards
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL06.1991
Associates Degree - Business and Human Resources Management
Valencia Community College West
Orlando, FLSkills
- Customer relationship management
- Collaborative team player
- Leadership and team building
- Critical thinking development
- Strong communication skills
- Time management abilities
- Interpersonal relationship building
- Creative problem-solving
- Customer service excellence
- Budgeting and cost control strategies
- Finance and accounting support
- POS systems expert
Awards
- Employee of the Month, 10/01/02, Wyndham Palace Resort and Spa
- 1991 Hospitality Award, Peabody Orlando
Timeline
General Manager
Cosa Nostra Italian Deli
05.2024 - Current
Homemaker/Homeschool Instructor
Campbell Household
07.2007 - Current
Payroll/Administrative Specialist
SRC, Inc.
08.2005 - 03.2020
Office Manager
Michaux Family Chiropractic
03.2004 - 08.2005
Human Resources Recruiting Coordinator
Wyndham Palace Resort and Spa
04.2000 - 03.2004
Greeter/Food Expeditor
La Coquina/Hyatt Regency
02.1995 - 04.2000
Associates Degree - Business and Human Resources Management
Valencia Community College West
High School Diploma -
Dr. Phillips High School
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