Job Search Status
Not actively lookingDesired Job Title
Administrative AssistantAdministrative CoordinatorData Entry ClerkWork Type
Part TimeLocation Preference
RemoteOn-SiteHybridLocation: Pueblo West, CO, US
Open to relocation: No
Kristina Capps
Pueblo West,CO
Work Preference
Summary
Driven professional with a track record of optimizing operational efficiency at FedEx through strategic planning and quality assurance. Excelled in project management and customer relationship management, enhancing client loyalty and boosting productivity. Skilled in data analysis and team collaboration, consistently achieving objectives within budget constraints. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
12
12
years of professional experience
Work History
Operation Coordinator
FedEx
11.2019 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
Medical Receptionist
Pain Management
02.2017 - 08.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Biller and Coder
Womens Health Clinic
01.2014 - 03.2016
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Input data into computer programs and filing systems.
Education
Associate of Applied Science - Medical Billing And Coding
Pueblo Community College
Pueblo, CO06.2015
Skills
- Project Management
- Quality Assurance
- Compliance Management
- Customer Relationship Management
- Warehouse Operations
- Team Training
- Safety oversight
- Employee Development
- Teamwork and Collaboration
- Performance Improvements
- Decision-Making
- Goal Setting
- Strategic Planning
- Records Organization and Management
- Process Improvements
- Data Analysis
- Data Management
- Proficient in Microsoft Excel, Power Point, Word
- Database Maintenance
- Administrative Management
Timeline
Operation Coordinator
FedEx
11.2019 - Current
Medical Receptionist
Pain Management
02.2017 - 08.2019
Medical Biller and Coder
Womens Health Clinic
01.2014 - 03.2016
Associate of Applied Science - Medical Billing And Coding
Pueblo Community College