Kristina Carraway
Ofallon,MO
Summary
Focused Regional Property Manager with background managing Multi-family property operations and controlling expenses. Dedicated work history monitoring and maintaining grounds and operations for 14 properies with over 2000 units in Saint Louis, Mo. Consistently minimized complaints by identifying and addressing issues proactively to provide safe, appealing housing options.
Overview
7
7
years of professional experience
Work History
Regional Property Manager
Multi-South Management Services
12.2021 - Current
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Reviewed financial forecasts, budget and operational goals.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Identified and addressed potential safety issues and liability concerns.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Inspected community common areas, apartment units and model appearance to address problems.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated professional networks by engaging in professional, industry and government organizations.
Property Manager
Multi-South Management Services
10.2017 - 12.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
Leasing Agent
Multi-south Management Services
05.2017 - 10.2017
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Recruited new residents through website advertising and marketing.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of correspondence between management and tenants.
- Conducted property tours to highlight features of properties.
- Marketed property to local businesses through collateral, emails and phone calls.
Education
High School Diploma -
Saint Charles West Highschool
Saint Charles, MO05.2005
Skills
- Property Closing
- Property Disposal
- Disturbance Handling
- Monthly Fee and Payment Collection
- Accurate Property Valuation
- Staff Coordination
- Cloud-Based File Management
- Security Deposit Refunds
- Property Tours
- Property Maintenance
- Social Media Engagement
- Terms Explanation and Enforcement
- Staff Management
- Increasing Occupancy
- Negotiation
- Grounds and Facility Inspection
- Capital Projects Management
- Rent Pricing Optimization
- Lease Renewals
- Tenant and Owner Liaising
- Property Management
- Effective Planning
Timeline
Regional Property Manager
Multi-South Management Services
12.2021 - Current
Property Manager
Multi-South Management Services
10.2017 - 12.2021
Leasing Agent
Multi-south Management Services
05.2017 - 10.2017
High School Diploma -
Saint Charles West Highschool
Similar Profiles
Tamara MabryTamara Mabry
Leasing Consultant at Multi-South ManagementLeasing Consultant at Multi-South Management
William MoyesWilliam Moyes
Field Technician at Multi Tenant Management & Construction ServicesField Technician at Multi Tenant Management & Construction Services
Kristi BaileyKristi Bailey
Property Manager at Multi Family Management Services, Inc.Property Manager at Multi Family Management Services, Inc.