Kristina Cruz

• Developed and implemented merchandise strategies to increase sales.
• Analyzed customer preferences and buying trends to determine the optimal product mix for the store.
• Negotiated with vendors to obtain favorable terms, pricing, and delivery schedules.
• Coordinated with other departments such as marketing and finance to ensure a successful launch of new products or services.
• Ensured that all merchandise was properly labeled according to company policy.
• Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
• Developed pricing promotions and markdowns to meet sales and margin targets.
• Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.

• Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
• Facilitated inventory control counts, resulting in improvement in operations and better understanding of supply and demand.
• Managed staff training and performance monitoring to promote high levels of productivity.
• Conducted several Loss Prevention audits to ensure proper store and safety of all guests and employees
• Managed weekly return to vendor merchandise issued by the company for company compensation.
• Made weekly adjustments to visual merchandising to drive sales and product flow
• Responsible of requesting our change order and any other supplies needed to function our store and its needs.
• Proficient with basic technology (Point of Sales system, Microsoft Office Programs & Apple devices.
• Reviewing and analyzing financial and operational reporting.
• Managing weekly production, verifying proper packing and correct, timely delivering.

• Supporting the Retail Sales manager complete tasks and have accountability for the shipment process, physical inventory and all related inventory functions including merchandising and visual updates
• Adjusting payroll to maximize productivity and workload
• Strong collaboration, organizational and prioritization skills
• Working a flexible, full-time schedule including days, evenings, weekends and holidays
• Collaborating with supplier, manufacturers & other retailers to execute merchandise & visual plans
• Opening & closing managing duties to ensure store efficiency
• Mentoring and providing insight to newly hires to promote & increase sale profits and customer engagement
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

• Ensuring proper execution to all of Ulta Beauty policies, procedures and standards.
• Performing associate scheduling, payroll & accommodating for work/life balance
• Prioritizing tasks and managing store workload including operation & selling hours
• Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss
• Driving top-line sales, interpreting reporting data for daily group chat-ins as well as managing payroll
• Promoting Ulta Beauty's loyalty and guest service programs to ensure the "Wow" experience.
• Ensuring customer satisfaction through staff's efficiency, performance & work ethnic
• Monitoring & encouraging our team exceed and excels in sale budgets/goals
• Assisting in the training of new and upcoming beauty advisors including cash wrap, guest servicing, operational & all around team work.
• Maintaining inventory accuracy by counting on-hand merchandise & reconciling discrepancies to match inventory records.

• Protecting store assets by assisting with audits, routine cycle counts and physical inventory.
• Operated cash register.
• Perform store opening and closing tasks.
• Sign for incoming shipments in manager's absence.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Presented Store chat ins to managers and associates.
• Delegated tasks or zones to individual employees to ensure store productivity.
• GEM and customer service each and every guest to problem solve questions or concerns on product knowledge or store hours.

*Acknowledging and warmly greeting each guest entering the establishment

* Assisting in the training of new and upcoming Ulta Beauty advisors.

* Promote Ulta Beauty's loyalty program along with its benefits.

* Ensuring store cleanliness including cashwrap and sales floor.

* Handling sales, refunds or exchanges.

* Informing guest of current promotions and services within the store, as well as booking appointments.

* Servicing multiple guests as much as we can to ensure the best customer service.

* Presenting associate chat ins as well as bag checks at the end of each associate's shift

* Problem solving each guests needs and answering any questions in regards of product or services offered.

* Customer serviced guests in providing the correct knowledge to resolve any questions or concerns.

* Greet customers entering the establishment

* Process merchandise returns or exchanges

* Maintain clean and sanitized makeup stations during health protocols and/or policies.

* Color match guest according to proper skin type, undertone, and desired coverage.

*Stock empty shelves, mark items according to correct prices.

* Recorded custom orders and repeated them back in a clear, understandable manner

* Stocked up on fresh ingredients to maintain a well prepared day.

* Maintained sanitation, health and safety standards within the work station.

* Sanitized each counter and table after every customer, as well as kept the drive-thru presentable.