Kristina Davis
Rockville,MD
Summary
Dedicated and detail-oriented administrative professional with extensive experience in customer service, healthcare administration, and office operations. Adept at providing top-tier patient support, scheduling, insurance verification, and front-desk management. Skilled in utilizing technology to streamline administrative tasks and enhance patient experiences. Seeking to leverage expertise in a Member Support Specialist role at One Medical.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Amazon
02.2020 - 07.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled incoming calls and directed callers to appropriate department or employee.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Support Specialist
Nordstrom
04.2018 - 02.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed customer accounts, processed transactions, and assisted with troubleshooting issues
- Maintained high customer satisfaction through problem-solving and personalized service.
- Adhered to company initiatives and achieved established goals.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
Call Center Supervisor
Access Worldwide Communications Inc.
01.2014 - 04.2018
- Supervised customer service representatives, ensuring high-quality interactions and adherence to company policies
- Resolved escalated customer concerns with professionalism and efficiency
- Provided training and coaching to improve team performance and customer satisfaction
- Monitored calls for quality assurance purposes.
- Prepared reports on team performance, customer feedback, and operational metrics for senior management.
Receptionist
MedStar Health
10.2011 - 01.2014
- Served as the first point of contact for patients, ensuring a welcoming and professional experience
- Scheduled appointments, lab tests, and medical procedures while managing provider calendars
- Processed patient registration, insurance verification, and billing inquiries
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Informed patients of financial responsibilities prior to rendering services.
Education
Business Administration -
Montgomery College
06.2021
Skills
- Customer Service & Patient Support
- Medical Billing & Insurance Verification
- Scheduling & Calendar Management
- Office Administration & Organization
- Front Desk Reception & Check-In/Check-Out
- Data Entry & Records Management
- Multi-Software Proficiency (Slack, Salesforce, Zendesk, MS Office, EMRs)
- Problem-Solving & Multitasking
- HIPAA Compliance & Confidentiality
Certifications And Technical Proficiency
- HIPAA Compliance Training
- Salesforce
- Zendesk
- QuickBooks
- Slack
- Canva
- Electronic Medical Record (EMR) Systems
Timeline
Administrative Assistant
Amazon
02.2020 - 07.2023
Customer Support Specialist
Nordstrom
04.2018 - 02.2020
Call Center Supervisor
Access Worldwide Communications Inc.
01.2014 - 04.2018
Receptionist
MedStar Health
10.2011 - 01.2014
Business Administration -
Montgomery College