Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Kristina Deshazo-Pezold

Virginia Beach,VA

Summary

Safety-oriented individual well trained to follow work protocols. I have experience working in multiple busy and high stress environments with little supervision. I am good at quickly addressing issues and figuring out what the best set of steps to take would be to solve the issue. I am a generally happy person and like to take pride in where I work, so that I can do the best job possible.

Overview

3
3
years of professional experience

Work History

Tour Guide

US Ghost Adventures
02.2024 - Current
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Server/Bartnender

Mojito Cafe
09.2023 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Kickback Jack's
09.2022 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Clinical Vaccinator

Community Health Center
03.2021 - 12.2021
  • Provided customer service skills to up to 100 patients a day
  • Effectively managed patient complaints
  • Administered vaccinations via intramuscular injection and completed proper documentation.
  • Completed screening questions with patients following CDC guidelines.
  • Documented patient care accurately and concisely in VAMS.

Education

Bachelor of Science - Computer Science

Western Governors University
Millcreek, UT
07.2025

Completion Certificate - EMT Class

Code One Training Solutions
East Hartford, CT
12.2020

Skills

  • Price Memorization
  • Menu Memorization
  • Food Sales and Promotion
  • CT EMT certified
  • Training and mentored new employees
  • Training and development
  • Customer service
  • Communications
  • Service standard compliance

Timeline

Tour Guide

US Ghost Adventures
02.2024 - Current

Server/Bartnender

Mojito Cafe
09.2023 - 01.2024

Server

Kickback Jack's
09.2022 - 07.2023

Clinical Vaccinator

Community Health Center
03.2021 - 12.2021

Bachelor of Science - Computer Science

Western Governors University

Completion Certificate - EMT Class

Code One Training Solutions

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Kristina Deshazo-Pezold