Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTINA DUBBS

Groton

Summary

Personable and approachable, dedicated to assisting patients with their healthcare needs. Solid understanding of healthcare systems, demonstrating proficiency in managing patient information and navigating healthcare databases. Committed to making a meaningful impact by ensuring a smooth patient experience and streamlined access to healthcare services. Also experienced in mail handling, cashiering, customer service, and logistics responsibilities. Friendly and polite towards customers and coworkers while maintaining a respectful attitude towards superiors. Punctual and willing to work flexible hours and different shifts to meet job requirements.

Overview

16
16
years of professional experience

Work History

Patient Service Representative

Hartford Health Care, Primary Care Physcians
03.2025 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Used Epic EHR system to schedule appointments.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Handled customer service inquiries in person, via telephone and through email.

Patient Access Representative

Conifer Healthcare Solutions
04.2022 - 08.2023
  • Assisted patients with check-in procedures, ensuring accurate collection and verification of personal and medical information
  • Guided patients through completing insurance forms, verifying coverage details, and addressing inquiries to streamline administrative processes
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable

Logistics Specialist

USN
08.2009 - 05.2013
  • As a Logistics Specialist I worked in the supply department on the Sugar Grove Naval base
  • My duties were to order goods needed by all departments in the base and then to organize and deliver these items
  • Worked as a mail clerk in the postal services department while stationed in Diego Garcia
  • I dealt with any shipping needs presented by Navy and civilian customers

Education

High School Diploma -

Fort Knox High School
Fort Knox, KY
06.2004

Skills

  • Patient registration
  • Epic EHR system certified
  • Inventory management
  • Customer Service
  • Organized Work area
  • Willingness to work odd hours
  • Communication
  • Cashier
  • Friendly and welcoming attitude
  • Insurance verification
  • HIPAA compliance
  • Appointment confirmation
  • Patient greeting
  • Check-in coordination
  • Document filing
  • Insurance verifying
  • Patient follow-up
  • Phone etiquette

Timeline

Patient Service Representative

Hartford Health Care, Primary Care Physcians
03.2025 - Current

Patient Access Representative

Conifer Healthcare Solutions
04.2022 - 08.2023

Logistics Specialist

USN
08.2009 - 05.2013

High School Diploma -

Fort Knox High School
KRISTINA DUBBS