KRISTINA DUBBS
Groton
Summary
Personable and approachable, dedicated to assisting patients with their healthcare needs. Solid understanding of healthcare systems, demonstrating proficiency in managing patient information and navigating healthcare databases. Committed to making a meaningful impact by ensuring a smooth patient experience and streamlined access to healthcare services. Also experienced in mail handling, cashiering, customer service, and logistics responsibilities. Friendly and polite towards customers and coworkers while maintaining a respectful attitude towards superiors. Punctual and willing to work flexible hours and different shifts to meet job requirements.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Hartford Health Care, Primary Care Physcians
03.2025 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used Epic EHR system to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
Patient Access Representative
Conifer Healthcare Solutions
04.2022 - 08.2023
- Assisted patients with check-in procedures, ensuring accurate collection and verification of personal and medical information
- Guided patients through completing insurance forms, verifying coverage details, and addressing inquiries to streamline administrative processes
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
Logistics Specialist
USN
08.2009 - 05.2013
- As a Logistics Specialist I worked in the supply department on the Sugar Grove Naval base
- My duties were to order goods needed by all departments in the base and then to organize and deliver these items
- Worked as a mail clerk in the postal services department while stationed in Diego Garcia
- I dealt with any shipping needs presented by Navy and civilian customers
Education
High School Diploma -
Fort Knox High School
Fort Knox, KY06.2004
Skills
- Patient registration
- Epic EHR system certified
- Inventory management
- Customer Service
- Organized Work area
- Willingness to work odd hours
- Communication
- Cashier
- Friendly and welcoming attitude
- Insurance verification
- HIPAA compliance
- Appointment confirmation
- Patient greeting
- Check-in coordination
- Document filing
- Insurance verifying
- Patient follow-up
- Phone etiquette
Timeline
Patient Service Representative
Hartford Health Care, Primary Care Physcians
03.2025 - Current
Patient Access Representative
Conifer Healthcare Solutions
04.2022 - 08.2023
Logistics Specialist
USN
08.2009 - 05.2013
High School Diploma -
Fort Knox High School
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