Destinee McCoy
Manchester,CT
Summary
Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Phlebotomist Technician with experience in patient-focused services with comprehensive experience in high-volume output labs handling live-patient samples, calibrating laboratory equipment and maintaining spaces. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician II
Hartford Health Care, Primary Care Physcians
Hartford, CT
02.2023 - Current
- Labeled blood vials with critical information like time of collection, date and patient name.
- Verified patient identification prior to collecting specimens.
- Labeled collected specimens accurately according to protocol.
- Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Reviewed orders for accuracy before initiating collections.
- Used heel and finger stick methods to obtain blood from capillaries.
- Collected specimen samples and transported to laboratory for processing.
General Manager
Governors Auto Body
East Hartford, CT
03.2020 - 07.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
Customer Service Manager
Cross Country Automotive
Hartford, CT
07.2018 - 03.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
Phlebotomy Certificate - Phlebotomy
Tunix Community College
Farmington, CT03-2023
High School Diploma -
Stone Coast Academy
Miami, FL05-2015
Skills
- Venipuncture
- Health Education
- HIPAA
- Sample Preparation
- Sanitation and Sterilization
- Staff Management
Certification
- Phlebotomy
Timeline
Phlebotomist Technician II
Hartford Health Care, Primary Care Physcians
02.2023 - Current
General Manager
Governors Auto Body
03.2020 - 07.2022
Customer Service Manager
Cross Country Automotive
07.2018 - 03.2020
Phlebotomy Certificate - Phlebotomy
Tunix Community College
High School Diploma -
Stone Coast Academy
- Phlebotomy
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