National Sales Recruiter experienced in high-growth, high-volume full-cycle recruiting. Develops relationships, networks and maintains organized and methodical process to achieve recruitment goals. Partners with hiring managers to define requisition requirements and create sourcing strategies targeting high-performing sales candidates.
Hi, I’m
Kristina Ellingsen
New Braunfels,TX
Summary
Overview
19
years of professional experience
Work History
Yoh, LLCNew Braunfels, TX
Sr. Recruiter RPO
04.2022 - Current
Job overview
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
Wireless AdvocatesSan Antonio, TX
Senior Field Sales Recruiter
09.2021 - Current
Job overview
- Top producer in Field Sales Recruiting for a Wireless Retail Vendor
- Lead the Recruiting team and conducted briefings with corporate executive decision makers
- Spearheaded and implemented new and innovated recruiting strategies for the company
- Responsible for all aspects of sourcing, screening, recruiting, and hiring various levels of employees for a wireless retail provider
- Support multiple field managers throughout specifically Utah and Idaho by identifying the best qualified candidates to fill their job openings – consulting with them often for their ideas, thoughts, and feedback in a team environment
- Create and manage external job postings through sources such as Indeed, Career Builder LinkedIn, Utah and Idaho Employment agencies
- The first recruiting team in the company to take on the project of creating, implementing, and managing our first Virtual Job Fair
- Fully and accurately maintain Applicant Tracking System with all necessary data in timely manner
- Utilize many resources to initiate contact and coordinate interviews with candidates; including phone, email, and text recruit
- Conduct all phone interviews to evaluate a possible match to position, considering factors such as related skills & experience, transferable skills, training and overall excitement and enthusiasm
- Make final job offers and initiate the onboarding process electronically with all new hires with consistent follow-up to ensure successful completion of new hire forms / documents
- Continually and successfully meet and exceed weekly and monthly recruiting, contact and hiring goals in high-volume environment
- Exceeding expectations on all metrics with very little supervision needed.
Premium Retail Services, IncSan Antonio, TX
District Manager
08.2020 - 12.2020
Job overview
- Developed, lead and coach a high-performing team of Area Sales Managers
- Lead recruiting efforts to maintain top talent
- Analyzed performance data to overcome challenges and capitalize on opportunity
- Spearheaded operational execution in scheduling, inventory and cash control and merchandising efforts
- Established strong business relationships with store managers
- Conducted regular field visits and maintain high visible presence within district to ensure excellence.
Kelly ServivesEugene, OR
Sr Recruiter
02.2018 - 11.2019
Job overview
- Full cycle recruiter
- Sourcing talent, interviewing, onboarding, meeting compliance requirements
- Administration of office
- Coaching, payroll entry and editing
- Ordering screenings, scheduled safety onsite meetings.ATS management
- Website and job posting updates
- Resume tracking and screening
- Outreach to prospective employees via email and phone
- Backup recruiting functions
- Phone and in-person interviewing/ screening
- Ongoing recruiting for open positions
- Reference checking
- Conducting E-Verify, Criminal Background Checks and Drug Screens
- Research community activities to develop awareness of the local labor market, recruiting opportunities, social media, and industry trends
- Perform all duties while maintaining compliance with applicable employment laws and regulations
Mirrored Illusions Auto Detailing & Floor CareMolalla, OR
Operations Manager
07.2017 - 11.2018
Job overview
- Recruiting new talent, managing the business
- Carpet and upholstery cleaning and restoration
- Using hot water extractor, encapsulation cleaning, low moisture grommet cleaning
- Preparing chemicals and taking inventory
- Scheduling appointments, billing, traveling assigned territory
- Power washing fleets of trucks and RV's in extreme weather conditions
- Climbing on ladders to reach roof of motorhomes
- Operating power tools and compressors
- Shop helper, maintenance and cleaning.
MarketSourcePortland, OR
Wireless District Manager
06.2015 - 08.2018
Job overview
- Sales:
- Recruiting top talent, sourcing and onboarding
- Position T-Mobile's value and creating product and brand awareness
- Communicate effectively T-Mobile plans, features, products and services to a variety of customers
- Recruiting new talent, helping with onboarding and training new hires
- Maximize sales in national retail accounts
- Increase visibility of T-Mobile's products and services
- Create first-rate customer experiences
- Meet or exceed sales goals
- Maintain a sound knowledge of specific wireless products and services
- Build productive relationships with in-store personnel
- Restock merchandise as needed working with in-store personnel
- Represent MarketSource and T-Mobile in a professional manner at all times
- Support select retail outlets in assigned geographical territory
- Training and Coaching:
- Providing customer service consultation at national retail locations
- Providing positive reinforcement and adult learning techniques to promote learning and skill improvement
- Engaging in side-by-side selling
- Maintaining sound knowledge of specific wireless products and services
- Attending requested training sessions and conference calls and reviewing new product and service offerings
- Relationship Development:
- Establishing and managing critical relationships with national retail stores
- Developing and managing positive business relationships with national retail store management and employees at assigned partner locations
Seterus, IncBeaverton, OR
Mortgage Servicing Specialist III
05.2015 - 02.2016
Job overview
- Answer routine questions regarding a variety of account issues, including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, requests for payoff and others
- Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service and collections skills
- Handle inbound and outbound calls to proactively collaborate with delinquent (3-29DPD) customers, third parties and attorneys
- Understanding of government programs and GSE loan servicing requirements; particularly
- Seterus' client
- Adhere to stated timelines and government or agency regulatory and servicing requirements
- Document all customer contact in accordance with established procedures
- Complete a root cause analysis during customer phone calls to determine their ability to pay and their understanding of their financial situation
- Analytical and critical thinking skills needed to dissect and resolve complex servicing related issues in a clear concise manner that a customer will understand
- Ability to understand how to communicate difficult/sensitive information tactfully
- Ability to handle, resolve, defuse and escalate issues in a tactful manner
- Meet call center performance metrics as set out by his/her team lead to partner with team members and leadership to achieve business objectives and goals
- Must be able to accept coaching and development feedback and use it to improve the delivery of the service provided
- Make recommendations to management and asset specialists that simplify the customer experience and improve our delivery timelines
- Working knowledge of personal computers using Microsoft Word, Access, Excel, PowerPoint, and Outlook;
- Lotus Notes a plus
- Also, demonstrated ability to learn and proficiently utilize proprietary and vendor application
Adecco/Consumer CellularBeaverton, OR
Customer Service Representative
10.2013 - 07.2014
Job overview
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Executed daily operations of technical support, billing and payments, general product inquiries
- Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as excessive usage charges that could increase wireless bills
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Was instrumental in mentoring csr trainees
- Sold wireless products and helped determine appropriate device options and plans to fit needs of customers.
SymantecSpringfield, OR
Account Manager
01.2013 - 07.2013
Job overview
- Managed assigned accounts and established close working relationships with key buyers
- Educated customers on company's current products and services
- Developed business relationships with clients, and vendors
- Identified new business opportunities within existing account base
- Managed revenue pipeline and tracked performance vs
- Plan
- Worked closely with the technical support team to ensure customer satisfaction after the sale
- Assisted new resellers with getting accredited to sell products, provided resources for their training and assisted the msp team with new leads.
TmobilePortland, OR
Retail Consultant
01.2010 - 02.2012
Job overview
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
- Assembled and maintained store planograms and other merchandising assignments, to ensure store was within corporate compliance
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Sales presentations and guided customers toward making choices in products and services best suited to their individual needs, placed special orders and called other stores to find desired items.
Sprint PCSSalem, OR
Lead Retail Sales Associate
09.2008 - 10.2009
Job overview
- Trained and managed retail sales associates and gained significant improvements in their productivity
- Maintained records related to sales
- Prepared and directed workers preparing merchandise displays and advertising material
- Trained and managed retail sales associates and gained significant improvements in their productivity
- Formulated pricing policies on merchandise according to requirements for profitability of store operations
- Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
Qwest CommunicationsEugene, OR
Store Manager
08.2004 - 10.2007
Job overview
- Executed daily operations of sales organization, staff and store
- Formulated pricing policies for merchandise, according to profitability requirements Estimated consumer demand and determined the types and amounts of goods sold
- Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised Trained and managed Sales Associates and achieved significant improvements in their productivity
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Inventoried stock and reordered when inventory dropped to a specified level
- Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Sold and recommended wireless products and services both in the consumer and business markets
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Planned budgets and authorized payments and merchandise returns
- Represented company in leadership and sales
- Planned and prepared work schedules and kept records of employees' work schedules and time cards.
Education
High school diploma
University Overview
Skills
- ACCOUNT MANAGEMENT
- INTERVIEWING
- PAYROLL
- Sales
- Leadership
- Recruiting
- Negotiation
- Microsoft Office
- HR Sourcing
- ATS
- Talent Acquisition
- ICIMS
- Social media management
- Employee Orientation
- Management
- ATS
- Recruiting
- ADP
- Project management
- Workday
- Mac OS
- Manufacturing
- HRIS
- Employee relations
- 5G
- 4G/LTE
- Assessments
- Recruiting — Expert
- January 2022
- Managing the candidate sourcing and selection process
- Full results: Expert
- B2B, Coachable, Hardworking, Customer Service, Account Management, Cold Calling, Business
- Development, Operation, Restoration, Janitorial, training (10 years), Excel, Operations (8 years),
- Management, Inventory Control, Sales (10 years), Data Entry, CRM (10 years), Salesforce (10
- Years), Powerpoint, Recruiting, recruitment (10 years), Receptionist, Interviewing (10 years),
- Payroll,
- Outlook, Peoplesoft, HR, ADP, Microsoft Office
- Personnel recruitment
- Training & Development
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sr. Recruiter RPO
Yoh, LLC
04.2022 - Current
Senior Field Sales Recruiter
Wireless Advocates
09.2021 - Current
District Manager
Premium Retail Services, Inc
08.2020 - 12.2020
Sr Recruiter
Kelly Servives
02.2018 - 11.2019
Operations Manager
Mirrored Illusions Auto Detailing & Floor Care
07.2017 - 11.2018
Wireless District Manager
MarketSource
06.2015 - 08.2018
Mortgage Servicing Specialist III
Seterus, Inc
05.2015 - 02.2016
Customer Service Representative
Adecco/Consumer Cellular
10.2013 - 07.2014
Account Manager
Symantec
01.2013 - 07.2013
Retail Consultant
Tmobile
01.2010 - 02.2012
Lead Retail Sales Associate
Sprint PCS
09.2008 - 10.2009
Store Manager
Qwest Communications
08.2004 - 10.2007
High school diploma
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