KRISTINA ESCALERA
San Antonio
Summary
Hardworking, well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments, Excellent document management and deadline monitoring skills. BOL creating. OFX knowledge, measure knowledge, excel knowledge and Microsoft knowledge, ability to learn in a fast pace with 1 goal of achieving company standards. Amazing Customer service skills. Detail oriented. Color coordinated to help others identify each items.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2007
2007
years of post-secondary education
Work History
Customer solution lead
Fresh Texas
San Antonio
03.2023 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Logistics Shipping Coordinator
Fresh Texas
San Antonio
10.2022 - 03.2023
- Prepared work orders, bills of lading or shipping orders to route materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Traced missing material and shipments through vendor and customer communications.
- Ordering inventory from WH, for production to run smoothly.
- Verifying accurate label counts.
- Verifying accurate counts on containers.
- Making sure enough containers were labeled for next day production.
- Ordering PPE
- Making sure team followed GMPs
- Coordinated shipping schedules to ensure timely delivery of products.
- Managed inventory levels to support efficient order fulfillment processes.
- Communicated with carriers to confirm shipping details and resolve issues.
- Prepared shipping documentation for domestic and international shipments.
- Collaborated with warehouse staff to streamline loading and unloading operations.
- Ensured proper labeling was applied to packages according to established standards.
- Created shipping documents such as bills of lading, invoices, packing slips and customs forms.
- Investigated discrepancies between actual received items versus ordered items when necessary.
- Monitored shipments for accuracy and compliance with regulations.
Production Lead
Fresh Texas
San Antonio
03.2020 - 10.2022
Education
John Jay High School
San Antonio, USASkills
- Equipment Operations
- Vendor Negotiations
- Problem-Solving
- Shipping Method Optimization
- Health and Safety Procedures
- Microsoft Office
- Inventory Management
- Customer Service Management
- Team Building and Motivation
- Computer Proficiency
- Handling Complaints and Inquiries
- Scheduling and Time-Tracking
- Decision Making
- Flexible Work Schedule
- Positive and Upbeat
- Basic Mathematics
- Critical Thinking
- Willingness to Learn
- OFX knowledge
- Measure knowledge
- Outlook knowledge
- Fast learner
- Clear Communication
- Damage Identification and Reporting
- Data Documentation
- Shipment Inspection
- Document Preparation
- Documentation Skills
- Logistics Coordination
- Cargo Loading
- Bills of Lading
- Forklift Operation
- Customer service
- Shipping documentation
- Logistics coordination
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Written communication
- Conflict resolution
- Calm under pressure
- Task prioritization
- Friendly, positive attitude
- Remote office availability
Timeline
Customer solution lead
Fresh Texas
03.2023 - 10.2025
Logistics Shipping Coordinator
Fresh Texas
10.2022 - 03.2023
Production Lead
Fresh Texas
03.2020 - 10.2022
John Jay High School