Kristina Evans
Tuttle,OK
Summary
I am a compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
During my banking years I was a helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques. I cross sold products and services while searching for opportunity to better my customers banking needs. I’m very friendly and always go above and beyond to help my customers with their banking experience.
Overview
18
18
years of professional experience
Work History
Substitute Teacher, K-5
Tuttle, Putnam City, Mustang
07.2019 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Caregiver
Heritage Family PDO
07.2016 - Current
- Maintained safe environment by keeping watchful eye on children.
- Played engaging, age-appropriate games to entertain and educate children.
- Played interactive games with toddlers and provided age-appropriate entertainment for older children.
- Planned fun, educational activities for children aged Number to Number.
Mso
Tinker Federal Credit Union
07.2005 - 08.2011
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained customer records by updating account information.
- Presented new and additional products and services to existing customers.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Obtained credit records from reporting agencies.
- Collected customer information and completed new account forms.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
Tuttle High School
Tuttle Oklahoma 05.2000
Skills
- Open New Accounts
- Teller Transactions
- Drawer Balancing
- Loans
- Ira’s
- Cross sell products and services
- Open Safety deposit boxes
- Customer service
- Teaching K-3grade
Timeline
Substitute Teacher, K-5
Tuttle, Putnam City, Mustang
07.2019 - Current
Caregiver
Heritage Family PDO
07.2016 - Current
Mso
Tinker Federal Credit Union
07.2005 - 08.2011
Tuttle High School
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