Kristina Falco
Sacramento,CA
Summary
An experienced, results-driven Program and Project Management professional with a proven track record of managing large global programs and successfully delivering complex initiatives, consistently exceeding stakeholder expectations through strategic planning, cross-functional team leadership, and adept risk mitigation. I thrive in exciting, continuously evolving atmospheres and the ability to both build relationships and consult with others on effective solutions to reach common goals.
Overview
9
9
years of professional experience
Work History
Global Program Manager
Magnit
09.2022 - Current
- Increased Palo Alto Networks contingent workforce program spend by 125% to $30MM+ in FY21, 60% to $49MM+in FY22, 2.5% to $50.2MM+ in FY23
- Manage global program in 19 countries across NAM, LATAM, EMEA and APAC
- Build and develop relationships with stakeholders across the client, up to the executive level, to best support and drive a streamlined and unified program across all organizations within the business
- Manage full program delivery to expectation, and drive strategic initiatives in order to grow and mature the program
- Partner with internal client sponsors to maintain program governance, consult on and attain business value, drive cost savings, and identify areas of opportunity
- Uphold all contractual obligations, SLA's and KPI's to measure and drive program success
- Build out, manage and execute project plans all the way through to implementation
- Mitigate risk and drive compliance in line with our client's company policies, as well as labor laws, to gain visibility and proper classification amongst the contingent workforce population
- Direct management over the global program team (6 direct reports, 5 indirect reports via support team)
- Maintain all internal program process documentation, SOP's, client-facing documentation, communications
- Drive operational excellence through optimization of processes, automation where possible, and drive efficiency and effectiveness for the client's business
- Manage all program initiatives, wins, losses, opportunities and financials in Salesforce for leadership visibility and regularly consult with leadership on strategic account reviews
- Conduct and lead quarterly business reviews (QBR) with our client to review fiscal quarter and year-end metrics, accomplishments, market trends and roadmap items
- Conduct VMS product demos across the organization and drive product customization to accommodate our client's needed
- Supplier management: Contractual compliance, optimization, scorecarding and partnerships, including conducting RFI's and RFP's
- Support and build talent initiatives to drive top talent sourcing and development for our client
- Act as the escalation point across the program in order to maintain client expectations, outcomes, and navigate difficult conversations
- Provide market analytics and strategic consulting through data reporting to provide visibility, drive progress, maturity and establish future objectives for the program
Operations Manager
Magnit
02.2021 - 09.2022
- Manage global operations for the Palo Alto Networks contingent workforce program
- Ensure smooth delivery and operational excellence for all service lines of contingent workforce management (i.e. Independent Contractor Compliance, EOR, MSP/Staffing, SOW, Headcount Tracking)
- Grow and build internal client relationships in order to win business for the program and drive value and streamline processes for the business
- Manage global compliance and risk mitigation in accordance with local labor laws and program guidelines
- Expanded and built out program operations for payroll populations in UK, Singapore, Australia, New Zealand
- Constantly evaluating and evolving existing processes and partnering with internal stakeholders to identify areas of improvement and automation
- Manage client escalations and overall client delivery in overseeing the program team operations
- Manage the program team, hiring, and career development in order to support our client program
Sr. Client Services Consultant
Magnit (fka PRO Unlimited)
04.2020 - 01.2021
- Perform as a leader of my team by guiding them to operate efficiently while following all Client Services procedures, and act as a mentor to all new hires
- Maintain thorough knowledge and management of all contingent workforce service offerings (Staffing, Payroll, Contractor Compliance, LifeCycle, etc)
- Effectively manage supplier relationships, lead supplier audits, and provide feedback and recommendations on supplier support to ensure the business is well supported
- Develop positive and professional relationships with client stakeholders, as well as with internal colleagues, to drive a success program
- Apply sound judgement and good decision making skills when handling critical Employee Relations issues, while seeing them through to resolution
- Drive talent initiatives for the client including talent development, referral and redeployment programs, improving time to fill on reqs, supplier optimization, etc.
- Conduct critical training with all end users related to co-employment, harassment prevention, etc.
Client Services Consultant
Magnit (fka PRO Unlimited)
09.2018 - 03.2020
- Maintain quality customer service and manage client program operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
- Manage the program desk and all service lines: EOR, MSP/Staffing, IC Compliance, and SOW including all onboarding, offboarding, and assignment management throughout the duration of the contractor lifecycle
- Manage supplier relationships including supplier audits, scorecards, and compliance
- Build and develop client manager relationships and drive stakeholder collaboration
- Drive program policies and education across business to mitigate risk and ensure program adoption
Client Services Representative
Magnit (fka PRO Unlimited)
11.2016 - 08.2018
- Provide administrative support to the client services program team and their operations
- Data management in the VMS, onboarding and offboarding, extensions, contractor expenses and reporting
Payroll and Billing Specialist
RISE Medical Staffing
12.2015 - 09.2016
- Onboarded new employees in VMS and payroll systems
- Followed all IRS guidelines and state regulations when submitting payroll taxes
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
- Managed weekly payroll operations
Education
Associate of Science - Business Administration
Sierra College
Rocklin, CA05-2013
Skills
- Global program management
- Contingent Workforce management
- Project management
- Operational excellence
- Direct leadership over global team
- Cross-functional collaboration
- Stakeholder relationship management up to C-Suite
- Talent Development
- Supplier/Vendor Management
- Risk mitigation
- Contract Compliance
- Reporting Data Analytics
- Program Implementation/Expansion
- Microsoft Suite
- GSuite
- Salesforce
- ServiceNow
- Tableau
Websites
Timeline
Global Program Manager
Magnit
09.2022 - Current
Operations Manager
Magnit
02.2021 - 09.2022
Sr. Client Services Consultant
Magnit (fka PRO Unlimited)
04.2020 - 01.2021
Client Services Consultant
Magnit (fka PRO Unlimited)
09.2018 - 03.2020
Client Services Representative
Magnit (fka PRO Unlimited)
11.2016 - 08.2018
Payroll and Billing Specialist
RISE Medical Staffing
12.2015 - 09.2016
Associate of Science - Business Administration
Sierra College
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