KRISTINA FENNESSY
Patient Care Operations Trainer
Webster,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Patient Care Operations Trainter
WellBe Senior Medical
08.2025 - Current
- Learned content of all of WellBe systems used by PCO to create training sessions
- Led New Employee Orientation for new hires in the New York Market
- Collaborated with market leadership to adjust training content to meet the unique needs of the New York Market
- Bridged the transition from classroom training to the PCO floor by following-up with new hires and supervisor to reflect upon best practices in the learning environment
Consultant Teacher
Monroe One BOCES
02.2023 - 06.2025
- Provided individualized instruction to 6-10 young adults in Pre-GED programs, fostering significant academic growth and increased engagement.
- Collaborated closely with families and colleagues to develop tailored learning plans, effectively addressing diverse student needs and improving overall outcomes.
- Empowered families by facilitating access to essential resources for children with special needs, strengthening home education and enhancing practical life skills.
Life Insurance Agent and Trainer
National Income Life Insurance Company
12.2020 - 08.2023
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Maintained high standards of customer service by building relationships with clients.
Special Education Teacher
Wayne Central School District
08.2006 - 12.2020
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
- Taught students across multiple classifications and degrees of special needs.
Education
Master of Education - Special Education
Mansfield University of Pennsylvania
Mansfield, Pennsylvania, PA 05.2001 -
Bachelor of Science - Communication Sciences And Disorders
Elmira College
Elmira 05.2001 -
Skills
Employee engagement
Rookie of the Year
After being with National Income Life for a year, I was recognized as an outstanding performer and leader in the insurance company. I was sought after to lead a team and train them in the systems and strategies of sales and insurance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Operations Trainter
WellBe Senior Medical
08.2025 - Current
Consultant Teacher
Monroe One BOCES
02.2023 - 06.2025
Life Insurance Agent and Trainer
National Income Life Insurance Company
12.2020 - 08.2023
Special Education Teacher
Wayne Central School District
08.2006 - 12.2020
Master of Education - Special Education
Mansfield University of Pennsylvania
05.2001 -
Bachelor of Science - Communication Sciences And Disorders
Elmira College
05.2001 -