Kristina Fletcher
Rock Springs,Wyoming
Summary
Hard working and dedicated College student. I prioritize taking initiative and accountability to seek out new challenges. I pride myself on being self motivated and driven in order to take on challenging tasks in a new environment. I am currently seeking to grow my career by taking up a more professional role in order to utilize and enhance my skills.
Overview
3
3
years of professional experience
Work History
Barista
Nells Coffee Co.
02.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Upsold specialty items with beverages, increasing store sales.
- Set and achieved goals for professional development and advancement.
- Multitasked in various situations.
- Quickly adapted to POS system.
- Maintained excellent communication skills with customers, staff and management.
- Kept an organized and efficient atmosphere for work team.
Spray Tan Technician
Royal Rock Salon
12.2021 - 08.2023
- Entrusted to handle confidential and sensitive situations in professional matter.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
Education
No Degree - Education
Western Wyoming Community College
Rock Springs, WY05.2023
High School Diploma -
Rock Springs High School
1375 James Dr, Rock Springs, WY 8290105.2022
Skills
- Familiarity with automated money handling system
- Attention to detail
- Enforcement of Positive Atmosphere
- Advanced POS System Operations
- Exceptional Communication skills with customers, staff and management
- Enthusiastic, self motivated and reliable
- Adaptable to all challenging situations
- Conducts or assists with new hire orientation involving leadership and mentoring
Timeline
Spray Tan Technician
Royal Rock Salon
12.2021 - 08.2023
Barista
Nells Coffee Co.
02.2021 - Current
No Degree - Education
Western Wyoming Community College
High School Diploma -
Rock Springs High School
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