Kristina Franek
Minneapolis,MN
Summary
Passionate candidate with extensive experience providing support in the medical field. Skilled in communication and meeting task deadlines. Highly organized and works well in team environments.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Minnehaha Animal Hospital
02.2020 - Current
- Answer phones, schedule appointments, and process payments
- Assist veterinarians in medical procedures, surgeries, and diagnostic testing
- Administer medications, vaccines, and treatments as directed by veterinarians
- Comfort and restrain animals during procedures to ensure their safety and the effectiveness of treatment
- Prepare surgical equipment and maintain cleanliness in surgical areas
- Educate pet owners about animal care, nutrition, and proper handling techniques.
Front Desk/Veterinary Assistant
City Cat Clinic
08.2018 - 02.2020
- Greet clients and their pets, creating a welcoming environment
- Answer phone calls and manage client inquiries and scheduling appointments
- Explain medical treatments, procedures, and fees to clients, ensuring clear understanding and informed decision-making
- Process payments and update client information in the practice management software
- Manage electronic and paper medical records accurately and confidentially
- Act as a liaison between clients and veterinarians, relaying important information
- Address client concerns and provide solutions, ensuring client satisfaction.
Administrative Assistant
WolfNet Technologies
02.2017 - 01.2018
- Created and distributed weekly operational updates to keep employees informed of changes and progress
- Processed financial transactions and maintained accurate records, resulting in the successful completion of the company's annual audit
- Collaborated with other departments to resolve billing and invoicing issues
- Researched and resolved customer inquiries, improving customer service and satisfaction.
Education
Bachelor of Arts - English
University of North Carolina
Charlotte12.2013
Skills
- Social Media Marketing
- CRM
- Email Management
- Client Services
- Customer Satisfaction
- Electronic Medical Record (EMR)
- Multi-line Phone
- Medical Terminology
- Medical Records
- Audacity
Awards
- Cum Laude, 12/01/13
- Sigma Tau Delta International Honor Society, 12/01/13
Timeline
Veterinary Assistant
Minnehaha Animal Hospital
02.2020 - Current
Front Desk/Veterinary Assistant
City Cat Clinic
08.2018 - 02.2020
Administrative Assistant
WolfNet Technologies
02.2017 - 01.2018
Bachelor of Arts - English
University of North Carolina
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