Kristina Garcia
Houston,TX
Summary
At United Towing and Transport, I enhanced dispatcher trainee competency and efficiency, significantly shortening certification times through a modular curriculum. My expertise in dispatch software and strong organizational skills led to improved multitasking and stress tolerance among trainees, fostering a supportive learning environment with a focus on public safety awareness. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Meticulous Dispatch Supervisor with 10-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Dispatcher Trainee & Dispatch Supervisor
United Towing and Transport
05.2014 - Current
- Created a supportive environment conducive to learning with open communication channels between trainers and trainees.
- Ensured dispatcher compliance with all relevant regulations through detailed instruction on laws, policies, and procedures pertaining to the role.
- Supervised on-the-job training sessions, providing real-time guidance and constructive feedback to enhance learning experiences.
- Conducted ongoing assessments of each dispatcher trainee''s progress, adjusting training methods as needed for optimal results.
- Strengthened multitasking abilities in dispatcher trainees by incorporating multiple tasks into simulations requiring simultaneous attention.
- Boosted overall dispatcher competency with thorough instruction on industry-specific technology systems and software applications.
- Prepared trainees for high-stress situations through exposure to simulated emergencies, fostering adaptability under pressure.
- Improved communication skills among trainees by conducting regular team-building exercises.
- Streamlined training program for better efficiency and shorter time to certification, implementing a modular curriculum.
Education
La Marquee
Houston05.2006
Skills
- Quick Decision Making
- Dispatch Software Familiarity
- Public Safety Awareness
- Stress Tolerance
- Dispatching procedures
- Dispatch Coordination
- Customer Relations
- Data Entry
- Route Navigation
- Route Planning
- Schedule Management
- Updating logs
- Closing tickets
- Multitasking
- Organizational Skills
- Microsoft Office
Timeline
Dispatcher Trainee & Dispatch Supervisor
United Towing and Transport
05.2014 - Current
La Marquee
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