Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Gillespie

Evansville,IN

Summary

I have been in the veterinary field since 2000. While I am not a registered technician, I have been performing as one since 2005. I am capable of handling any emergency situation, be it a medical emergency or a client issue. I am exceptional at deescalating upset clients. My main focus has been on client education, prescriptions and controlled substance control. The clients love me because I am always finding to ways to alleviate any concerns they may have. I look forward to working with your clients and help them find peace of mind for all of their pet care needs.

Overview

19
19
years of professional experience

Work History

Veterinary Assistant/CSR

Heartland Veterinary Partners
Evansville, Indiana
07.2019 - Current
  • All of the above
  • General client service in addition to maintaining client complaints.
  • All prescription approvals via Chewy, Covetrus and VitusVet. In addition to any local pharmacies.

Veterinary Assistant

Fort Branch Animal Hospita
Fort Branch, Indiana
04.2015 - 01.2019
  • All previous tasks plus inventory control as well as controlled substance supervisor. I was in charge of maintaining all controlled substance logs. Plus doing yearly inventories.

Veterinary Assistant

Village East Animal Hospital
Evansville, IN
05.2005 - 04.2015
  • Provided detailed patient care instructions to pet owners.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Prepared laboratory slides for microscopic examinations.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Ordered medication refills when needed.
  • Provided emotional support to pet owners during difficult times.
  • Educated clients on proper animal health care routines.
  • Attended regular continuing education courses related to veterinary medicine.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Responded promptly to emergency calls after hours.
  • Maintained accurate medical records of all patients.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Obtained information and history from clients to maintain medical charts.
  • Released patients to owners with care directions from veterinary staff.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Documented and tracked treatment activities.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Trained new veterinary staff on office procedures and requirements.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Operated radiographic and ultrasound equipment.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.

Education

Veterinary Assistant, Online Course

PCDI
04-2000

Skills

  • Client Communication
  • Client Education
  • Euthanasia Assistance
  • Physical Examinations
  • Post Operative Care
  • Patient Flow Management
  • Medical record-keeping
  • Veterinary standards and procedures
  • Veterinary Terminology
  • Medication Administration
  • Animal Nutrition
  • Diagnostic Imaging
  • Dental Prophylaxis
  • Sample Collection
  • Urgent Care
  • Animal Handling
  • Proficient in Clientrax, Avimark and Cornerstone

Timeline

Veterinary Assistant/CSR

Heartland Veterinary Partners
07.2019 - Current

Veterinary Assistant

Fort Branch Animal Hospita
04.2015 - 01.2019

Veterinary Assistant

Village East Animal Hospital
05.2005 - 04.2015

Veterinary Assistant, Online Course

PCDI
Kristina Gillespie