Kristina Gilson
Vancouver,Washington
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Sales Associate
Bath & Body Works
Vancouver, WA
10.2024 - Current
- Assisted customers with product inquiries and purchase decisions.
- Maintained organized display areas to enhance customer shopping experience.
- Operated point-of-sale systems for transactions and returns.
- Collaborated with team members to achieve sales goals and improve service quality.
- Supported promotional events by setting up displays and engaging with customers.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Waste Connections Inc.
Vancouver, WA
01.2015 - 04.2019
- Managed service requests and complaints, ensuring timely resolution and maintaining service quality standards.
- Conducted follow-up communications to ensure customer satisfaction and identify areas for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bank Teller
US Bank
Vancouver, WA
08.2013 - 01.2015
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Maintained compliance with banking regulations while performing daily audits of cash drawers and transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Cross selling to existing and potential clients.
- Top customer service scores, resulting in increased client retention and loyalty.
Assistant Manager
Advance America
Vancouver, WA
01.2008 - 08.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak store hours.
- Conducted collection calls.
- Performed outside marketing for the store and products offered to grow business relationships.
Education
High School Diploma -
Lewis And Clark High School
Vancouver, WASkills
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling/EOD deposits
- Product Sales expertise/recommendations
- Contract preparation
- Client account management
- Money transfer systems
- Verbal and written communication
- Excellent people skills
- Eager to learn
Timeline
Sales Associate
Bath & Body Works
10.2024 - Current
Customer Service Representative
Waste Connections Inc.
01.2015 - 04.2019
Bank Teller
US Bank
08.2013 - 01.2015
Assistant Manager
Advance America
01.2008 - 08.2013
High School Diploma -
Lewis And Clark High School