Kristina Goedde
Fort Branch,IN
Summary
Dedicated Member Service Representative Specialist with expertise in resolving account issues and enhancing customer satisfaction. Proven ability to mentor new hires and streamline workflows for improved service delivery.
Overview
5
5
years of professional experience
Work History
Member Service Representative Speacialist
Liberty FCU
Evansville, IN
12.2020 - Current
- Facilitated member inquiries to ensure accurate and timely resolution of account issues.
- Educated members on products and services, enhancing overall customer satisfaction levels.
- Processed transactions efficiently, maintaining compliance with regulatory standards and internal policies.
- Collaborated with team members to streamline workflow processes, improving service delivery times.
- Mentored new representatives, providing training and support to foster a knowledgeable team environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Education
High School Diploma -
Tecumseh Jr. Sr. High
Lynnville, INSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Member account management
- Teamwork and collaboration
- Computer skills
- Understanding customer needs
- Product knowledge
- Call center operations
- Employee coaching
- Staff education and training
Timeline
Member Service Representative Speacialist
Liberty FCU
12.2020 - Current
High School Diploma -
Tecumseh Jr. Sr. High