Kristina Golden
Knoxville,TN
Summary
Accomplished Front Desk Receptionist with a proven track record at Greater Knoxville Ent Center, excelling in customer service and problem-solving skills. Expert in managing sensitive information and fostering customer loyalty, significantly enhancing guest satisfaction. Skilled in cash handling and fostering team collaboration, I consistently exceed expectations, ensuring seamless front office operations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Greater Knoxville Ent Center
03.2023 - Current
- Resolved issues promptly to uphold high satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Consistently exceeded guest expectations through attentive service.
- Fostered relationships through proactive interaction, elevating customer loyalty.
- Protected sensitive details to uphold customer and organizational privacy.
Front Desk Coordinator
Provision Imaging Center
08.2015 - 11.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
Education
Bachelor Of Science - Organizational Management, Human Resources Management
Tusculum University
Greeneville05.2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Hospitality services
- Front office management
- Sensitive information handling
- Initiative-taking
- Confidentiality handling
- Multi-line telephone systems
- Cash management
- Electronic document storage
- Document scanning
Timeline
Front Desk Receptionist
Greater Knoxville Ent Center
03.2023 - Current
Front Desk Coordinator
Provision Imaging Center
08.2015 - 11.2022
Bachelor Of Science - Organizational Management, Human Resources Management
Tusculum University
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