Kristina Gonzalez
Bakersfield,CA
Summary
Dynamic leader with proven problem-solving and customer service excellence at Auntie Anne's Pretzels. Expert in staff supervision and team leadership, ensuring operational efficiency and security integrity at Transwest Security. Skilled in multitasking, fostering positive customer relations, and driving significant improvements in safety and service quality.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Store Manager
Auntie Anne's Pretzels
10.2017 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Security Officer
Transwest Security
07.2010 - 06.2022
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Education
Associate of Science - Criminal Justice
San Joaquin Valley College
Bakersfield, CA07-2011
High School Diploma -
South High School
Bakersfield, CA06-1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Team leadership and coaching
- Staff Supervision
Timeline
Store Manager
Auntie Anne's Pretzels
10.2017 - Current
Security Officer
Transwest Security
07.2010 - 06.2022
Associate of Science - Criminal Justice
San Joaquin Valley College
High School Diploma -
South High School
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