Kristina Gore
Oregon City
Summary
Organized supervisor with proven public safety and organizational leadership. Skilled in training, leading and managing teams. Supports objectives through strategic shift management and proactive team communication. High-energy leader with strong emotional intelligence and commitment to team cohesion.
Public safety communications professional with track record of leading high-impact communication initiatives and fostering collaborative work environments. Successful in leading strategic projects and adapting to evolving organizational needs. Strengths include team leadership, conflict resolution, and maintaining high standards of professional communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Coach Management Committee - Supervisor
City of Portland Bureau of Emergency Communications
08.2022 - Current
- Conduct meetings with committee members including coaching staff, union representatives and training department personnel
- Create meeting agendas and facilitate focused topic discussion
- Define and manage policy and changes adopted by the group and organize discussion around topical points
Emergency Communications Supervisor
City of Portland Bureau of Emergency Communications
04.2022 - Current
- Monitors and adjusts schedules to ensure adequate staffing
- Maintains operations with 20-25 staff per shift, assisting with decision making and policy review
- Evaluates staff performance, communicating feedback and setting goals
- Monitors numerous employee activities and assigned tasks to cover demand
CTO - Certified Training Officer
City of Portland Bureau of Emergency Communications
10.2017 - 04.2022
- Offer guidance and mentoring to trainees, helping them develop their communication abilities and aiding in their professional growth
- Set high standards of communication excellence by demonstrating best practices and adherence to SOP and protocols, serving as a positive example for trainees to emulate
- Assess and analyze the performance of trainees, identifying areas for improvement and providing constructive feedback to help them enhance their communication skills
Police Dispatch Committee Member
City of Portland Bureau of Emergency Communications
10.2016 - 04.2022
Emergency Communications Senior Dispatcher
City of Portland Bureau of Emergency Communications
09.2003 - 04.2022
- Provided critical thinking and problem-solving abilities to effectively respond to and manage rapidly changing emergency situations
- Communicated expertise in operating the necessary computer, radio, and phone systems required for efficient emergency call management and dispatching
- Maintain composure and perform efficiently under intense pressure, ensuring quick and accurate responses to emergency calls and dispatching
- Offered extensive experience and communication skills to interact with the general public and coordinate with partner agency responders during high-stress emergency scenarios
- Provided strong collaborative relationships with the local community and public safety agencies to guarantee effective and timely responses to 911 calls and dispatching services
Academy Instructor
City of Portland Bureau of Emergency Communications
09.2021 - 01.2022
- Facilitated a 4 month learning academy of 9 trainees
- Taught various classes and managed daily quizzes, weekly tests, mid-term, and final exams
- Coordinated with training staff on best practice and current training modules
Education
Western Oregon University
Monmouth, ORPortland State University
Portland, ORSkills
- Conflict Resolution: Ability to resolve conflicts within the team and handle difficult situations professionally
- Communication Skills: Effective communication, both written and verbal, to convey information clearly and assist staff and peers in critical work
- Problem-Solving: The capacity to address complex issues and make decisions under pressure to ensure smooth emergency communications operations
- Diversity and Inclusion: Champion equity, diversity, and inclusion initiatives, fostering an inclusive workplace culture that values diversity and promotes equal opportunities for all employees
- Staff Mentoring and Development: Guiding and enhancing team members' skills for professional growth and organizational success
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Critical thinking
- Decision-making
Certification
- Oregon Department of Public Safety Standards and Training (DPSST) Certification, Current
- Law Enforcement Data Systems (LEDS) Certification, Current
- National Crime Information Center (NCIC) Certification, Current
- Emergency Fire Dispatcher (EFD) Certification, Current
- Emergency Medical Dispatcher (EMD) Certification, 01/01/21, Current
- Increasing Resilience in First Responders, 04/01/19
- AMBER Alert Specialized Training - DPSST, Salem, OR, 11/01/17
Leadership And Activities
- APCO Western Region Conference Sponsorship Committee Chair, Current
- Oregon APCO Interim Executive Council Representative, 2024
Timeline
Coach Management Committee - Supervisor
City of Portland Bureau of Emergency Communications
08.2022 - Current
Emergency Communications Supervisor
City of Portland Bureau of Emergency Communications
04.2022 - Current
Academy Instructor
City of Portland Bureau of Emergency Communications
09.2021 - 01.2022
CTO - Certified Training Officer
City of Portland Bureau of Emergency Communications
10.2017 - 04.2022
Police Dispatch Committee Member
City of Portland Bureau of Emergency Communications
10.2016 - 04.2022
Emergency Communications Senior Dispatcher
City of Portland Bureau of Emergency Communications
09.2003 - 04.2022
- Oregon Department of Public Safety Standards and Training (DPSST) Certification, Current
- Law Enforcement Data Systems (LEDS) Certification, Current
- National Crime Information Center (NCIC) Certification, Current
- Emergency Fire Dispatcher (EFD) Certification, Current
- Emergency Medical Dispatcher (EMD) Certification, 01/01/21, Current
- Increasing Resilience in First Responders, 04/01/19
- AMBER Alert Specialized Training - DPSST, Salem, OR, 11/01/17
Western Oregon University
Portland State University
Similar Profiles
Lauren ReutherLauren Reuther
Emergency Telecommunications Trainee at Bureau of Emergency CommunicationsEmergency Telecommunications Trainee at Bureau of Emergency Communications
August BurnsAugust Burns
CODE AND POLICY DEVELOPMENT ANALYST II at City of Portland Bureau of Development ServicesCODE AND POLICY DEVELOPMENT ANALYST II at City of Portland Bureau of Development Services
Codie LarsenCodie Larsen
Construction Equipment Operator at City Of Portland Water BureauConstruction Equipment Operator at City Of Portland Water Bureau