Kristina Gutjahr Winther
Free Union,VA
Summary
Results-oriented Collections Agent with13 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
14
14
years of professional experience
Work History
School Bus Driver
Lacey Township Board Of Education
08.2021 - 06.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Completed logbooks, incident reports and other daily paperwork.
- Recorded bus route and made notes for substitute drivers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained a New Jersey CDL driver's license with School and Passenger endorsements to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
Collections Agent
Hunterdon Radiological Associates/ Hunterdon Imaging
01.2009 - 10.2020
- Managing patient accounts after patient's insurances have been billed and a patient statement has been sent out to the patients 60 days prior to dumping into collections follow up
- After checking to make sure all insurances were billed correctly, and write-downs were done, I would send a warning letter and make the first phone call to the patient
- After contacting the patient, I would check that we have the correct address and information
- Asking how the patient would like to take care of their balance, we can then set up a payment plan if need be or direct them on how they can make a payment
- After the initial attempts were made, addition phone calls and warning letters are made in an attempt to collect their debt
- After all attempts are made, patient information is gathered to send to appropriate agency or attorney for follow up attempts or judgement.
Education
High School Diploma - Theatre and Music
Lampter- Straussberg High School
Strasburg, PA06.2008
Some College - Biomedical Engineering
Devry University
01.2008
Skills
- Sage/Pays payments processing
- Intergy
- Excel
- Operating System: Windows
- Computer Savvy with everyday problems
- Able to learn information and apply it to project requirements
- Sound knowledge of laws pertaining to collection practices
- Problem solving and analytical skills to coordinate and resolve problems efficiently and arrange payment methods to patients
- Debt Negotiation
- Delinquent account management
- Repayment plan structuring
- Fair debt practices
- Outbound Calling
- Collections
- Records Management
- New Hire Training
- Payment posting
- Account Review
- Payment Acceptance
- Clear Communication
- Updating Customer Accounts
Activities
- Participate with POAC (Parents of Autistic Children) events and annual fundraiser walk.
- I love to Crochet all sorts of items for family and friends.
Own my own Business
I own my own business L & R Wicked Emporium, a shop on Etsy. I sell high quality custom 3-D prints for various occasions such as holiday decor, useful items, multiuse items, etc.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
School Bus Driver
Lacey Township Board Of Education
08.2021 - 06.2023
Collections Agent
Hunterdon Radiological Associates/ Hunterdon Imaging
01.2009 - 10.2020
High School Diploma - Theatre and Music
Lampter- Straussberg High School
Some College - Biomedical Engineering
Devry University
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