KRISTINA HACKENBERG
Cave Creek,AZ
Summary
Highly motivated individual with a strong desire to learn and share knowledge, seeking a challenging opportunity to develop skills and contribute to the growth of a progressive organization. Committed to personal and professional growth, eager to take on new challenges to expand skillset and make a meaningful impact within a dynamic company. Passionate about continuous learning and driven for excellence, excited to embark on a journey of growth and contribute towards the success of an innovative organization.
Overview
15
15
years of professional experience
Work History
Driver
Uber Eats
01.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Lead Customer Service Representative
Circle K
03.2022 - 11.2022
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
ICQA Warehouse Associate
Amazon
10.2013 - 01.2014
- Handled the process of mis-placed and damaged products
- Organize and transported pallets to the warehouse location to maintain an accurate inventory and abided by all safety standards of OSHA regulations
- Pit training
Bus Driver
Scottsdale Unified School District
12.2010 - 09.2012
- Delivered K-12 students on time and safely to school and home by compiling with local, state, federal and school district rules
- Maintained order on a bus and implemented a no-tolerance bullying policy
- Built good relationships with the teachers, parents and their children
Education
Glendale Community College
Paradise Valley community college
Skills
- Problem solving
- Conflict resolution
- Customer service
- Client communication
- Call center procedures
- Creative sales skills
Timeline
Driver
Uber Eats
01.2025 - Current
Lead Customer Service Representative
Circle K
03.2022 - 11.2022
ICQA Warehouse Associate
Amazon
10.2013 - 01.2014
Bus Driver
Scottsdale Unified School District
12.2010 - 09.2012
Glendale Community College
Paradise Valley community college
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