Summary
Overview
Work History
Education
Skills
Professional Highlights
Additional Information
Languages
Timeline
OperationsManager
KRISTINA HAYES

KRISTINA HAYES

Montgomery,TX

Summary

Resourceful and adaptable professional with a strong background in operations coordination, customer support, team leadership, and administrative management. Known for optimizing workflows, coordinating high-volume scheduling, and maintaining detailed records in fast-paced environments. Highly organized, tech-savvy, and personable—ready to bring value to a dynamic office team in operations, administrative support, or customer success.

Overview

13
13
years of professional experience

Work History

Operations Manager

Spring Rolling Restaurant
02.2023 - 02.2025
  • Led day-to-day operations, training programs, and customer feedback initiatives
  • Tracked financials, assisted with team planning and sales performance strategies

Business Manager

Personal Touch Cleaning
03.2016 - 01.2023
  • Managed team scheduling, inventory, payroll, and client services
  • Handled staff training and ensured high-quality service delivery across accounts

Sales Manager

Ultra Tan Inc.
07.2012 - 03.2016
  • Oversaw store operations, inventory, and reporting across two locations
  • Recognized for top performance and operational excellence

Education

Associate In Arts And Science -

Tri-County Technical College
Pendleton, SC

Lone Star College
Montgomery, TX

Skills

  • Office Administration & Scheduling
  • Client Relations & Service Excellence
  • Project Coordination & Process Improvement
  • Employee Onboarding & Training
  • Reporting & Budget Oversight
  • Time Management & Prioritization
  • Communication (Written & Verbal)
  • MS Office Suite
  • Google Workspace
  • QuickBooks
  • Windows 10
  • IOS

Professional Highlights

Supervised daily workflows for multiple teams, ensuring timely task completion and quality assurance, Oversaw employee scheduling, hiring, and training across multiple locations, Maintained financial reporting, inventory tracking, and internal process documentation, Managed 75+ client accounts, maintaining excellent satisfaction ratings and long-term loyalty, Resolved customer concerns efficiently using empathy and clear communication, Supported contract negotiations and client onboarding processes, Delivered weekly and quarterly reports including payroll, sales performance, and profit/loss projections, Supported marketing teams with sales data, inventory analysis, and team communication, Maintained calendars, handled correspondence, and organized records

Additional Information

English, Fluent, Spanish, Limited Working, available upon request

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Operations Manager

Spring Rolling Restaurant
02.2023 - 02.2025

Business Manager

Personal Touch Cleaning
03.2016 - 01.2023

Sales Manager

Ultra Tan Inc.
07.2012 - 03.2016

Associate In Arts And Science -

Tri-County Technical College

Lone Star College

Similar Profiles

CREATE PROFILE