Kristina Hehn
Summary
Dynamic administrator with over 15 years of experience, demonstrating a strong track record in customer service, quality assurance, and effective leadership. Expertise in streamlining operations through continuous process improvement and fostering programmatic collaboration to enhance productivity. Proven ability to build and nurture high-performing teams while inspiring staff to achieve personal and professional milestones. Committed to driving organizational success by cultivating a culture of excellence and innovation.
Overview
19
19
years of professional experience
Work History
Director, Operations –Endocrinology, Medicine Service Line
Northwell Health
10.2019 - Current
- Oversee the operational, research, clinical, and programmatic components of the division.
- Manage thirteen (13) direct reports (ACPs) and over seventy-five (75) indirect reports, including physicians and mid-level providers.
- Develops and monitors strategic operating goals, objectives, and budgets, and reports operational performance, justification, and/or corrective action.
- Advancing innovative and cutting-edge approaches at all levels with efficient resource allocations.
- Establishing and managing specific goals maximizes productivity and management systems.
- Streamline and enhance corporate accounting and operations by initiating and implementing key workflows.
- To improve customer satisfaction, monitor customer feedback to develop business strategies.
- Review financial reports weekly and investigate variances with finance to keep records accurate.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
Senior Administrative Manager – Division of General Internal Medicine
Northwell Health
06.2018 - 10.2019
- Oversee operations and management of four (4) busy multi-physician practices.
- Provide leadership, direction, planning, guidance, and oversight of all activities within the Division of General Internal Medicine.
- Managed 6 direct reports (Supervisors and Managers) and over 60 indirect reports.
- Apply new concepts and techniques to streamline operations and improve outcomes. Identifies and implements technology to improve operations, when appropriate.
- Collaborate with practice and physician leaders to implement new processes and best practices to achieve service line goals.
- Leading, mentoring, and motivating leadership teams to excel in their work as well as providing necessary training and educational programs to improve their performance and meet the organization's goals.
- Identify and evaluate mechanisms to improve costs, distribution of work among staff, performance improvement, and work schedules.
- Establish and maintain a working relationship with the physician staff concerning their compliance and performance related to billing, coding, and regulatory agency standards.
- Assists in the preparation and monitoring of annual budgets – operational, personnel, and capital.
- Monitor and communicate budgetary variances and progress in budget revenue performance.
- Coordinate activities including growth objectives, space allocation, procurement of technological equipment, data planning, developing goals and objectives, capital requirements, and desired outcomes of programs. Serves as a liaison with administration in planning, developing, implementing, and evaluating operations.
Administrative Manager – Internal Medicine at Lake Success
Northwell Health
08.2015 - 06.2018
- Managed busy practice with 12 direct reports and 13 physicians.
- Provided management of day-to-day operations under set departmental policies and guidelines for General Internal Medicine.
- Oversee all non-clinical and clinical staff within a multi-physician practice.
- Managed employees’ sick, vacation, and holiday time as well as reviewed, completed, and submitted departmental payroll in Kronos on a bi-weekly basis.
- Implement standards and methods to measure the effectiveness of staff daily duties and responsibilities.
- Regularly evaluated employee performance, provided feedback, assisted, and coached as well as disciplined staff as needed.
- Minimize staff turnover through appropriate selection, orientation, training, staff education, and development.
- Manage budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Assist in the development and finalization of the annual department budget.
Education
Master of Business Administration (M.B.A.) -
Walden University
Minneapolis, MN04.2018
Bachelor of Business Administration - undefined
American Intercontinental University
Hoffman Estates, IL03.2006
Skills
- Lead North Program Graduate – Cohort 4
- Staff Management
- Recruitment and Hiring
- Financial Management
- Critical Thinking
- Customer Relations Specialist
- Budgeting and Forecasting
- Project Management
- Performance Evaluations
- Risk Analysis and Management
- Verbal and Written Communication
- Strategic Planning
ADDITIONAL COMPETENCES
- EPIC Committee
- Soarian Super User
- GECB Centricity
- AllScripts - Touchworks
- Chrome River
- Proficient in Key Performance Indicator Reports
- Kronos
- PeopleSoft Financial Reports
- Sunrise
- Invision
- Cardiopulmonary Resuscitation (CPR)
- Defibrillation
- Vital Signs
- Microsoft Office
- Type 50+ wpm.
Timeline
Director, Operations –Endocrinology, Medicine Service Line
Northwell Health
10.2019 - Current
Senior Administrative Manager – Division of General Internal Medicine
Northwell Health
06.2018 - 10.2019
Administrative Manager – Internal Medicine at Lake Success
Northwell Health
08.2015 - 06.2018
Bachelor of Business Administration - undefined
American Intercontinental University
Master of Business Administration (M.B.A.) -
Walden University