Kristina Henderson
Clinton Township,MI
Summary
Organized Server with experience in various types of restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. I am self motivated with an engaging personality and flexible approach. All the while upbeat, friendly, and always anticipating customer needs to facilitate enjoyable dining experiences.
Overview
25
25
years of professional experience
Work History
Corrections Officer
Berrien County Sheriff's Department
07.2014 - 12.2023
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Entered court paperwork data completed reports for court.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Server
Tabor Hill Winery
08.2019 - 11.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers,mixed drinks and Wine choices to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Waitstaff Manager
Zekes Restaurant
03.2005 - 09.2013
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service and sales targets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Monitored server performance and provided feedback to enhance server delivery.
Respit Worker
Van Buren Community Mental Health
05.2005 - 02.2006
- Transported Clients
- Kept Client information Confidential
- Provided Care and Companionship to clients
- Planned engaging recreational, developmental and entertainment activities.
- Provided relief support to primary caregivers of individuals living with mental illness.
Server
Hardtimes Family Restaurant
06.1999 - 03.2005
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Science - Nutrition
Southwestern Community College, Dowagiac, MI, US
58900 Cherry Grove Dowagiac, Michigan 490472012
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Guest Engagement
- Order Management
- Food Sales and Promotion
- Suggestive Selling
- Menu Memorization
- Hospitality Service Expertise
Timeline
Server
Tabor Hill Winery
08.2019 - 11.2019
Corrections Officer
Berrien County Sheriff's Department
07.2014 - 12.2023
Respit Worker
Van Buren Community Mental Health
05.2005 - 02.2006
Waitstaff Manager
Zekes Restaurant
03.2005 - 09.2013
Server
Hardtimes Family Restaurant
06.1999 - 03.2005
Associate of Science - Nutrition
Southwestern Community College, Dowagiac, MI, US
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