Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Kristina Hiller

Jacksonville,USA

Summary

Experienced leader with over two decades in the Emergency Medical field, known for maintaining composure and making sound decisions in high-stress situations. Detail-oriented and dedicated to patient care, adept at adjusting leadership styles to suit individual personalities. Strong background in emergency medical care, skilled in rapid assessment, intervention, and effective communication under pressure. Recognized for adaptability and reliability, consistently meeting the evolving demands of the environment while excelling in advanced life support, patient stabilization, and emergency response protocols.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Paramedic Field Training Officer

Onslow County Emergency Services
12.2024 - 06.2027
  • Mentored new paramedics, fostering clinical skills and confidence in emergency response situations.
  • Developed and implemented training programs, enhancing team performance and adherence to protocols.
  • Conducted field evaluations, ensuring compliance with safety standards and operational procedures.
  • Collaborated with multidisciplinary teams to optimize patient care strategies during critical incidents.
  • Facilitated hands-on training sessions, improving knowledge of advanced life support techniques among trainees.
  • Reviewed performance metrics, identifying areas for improvement in service delivery and response times.
  • Provided real-time feedback during emergency calls, enhancing decision-making skills of junior staff members.
  • Coordinated simulation exercises, reinforcing teamwork and effective communication in high-pressure scenarios.
  • Implemented quality assurance measures within the team, resulting in a high level of patient care consistency across all shifts.
  • Sustained positive relationships with hospital staff during patient transfers to establish trustworthiness among healthcare professionals.
  • Developed training materials for fellow paramedics, ensuring consistent understanding of protocols and procedures.
  • Cultivated a positive learning environment that fostered growth for both new and experienced paramedics.
  • Administered medications as required based on protocols or under the direction of a physician via radio communication during emergencies.
  • Enhanced response times by coordinating with dispatchers, law enforcement, and other first responders during emergencies.
  • Created detailed reports documenting each call''s events from start to finish while maintaining accuracy and confidentiality.
  • Collaborated with emergency medical teams to ensure seamless patient handoffs, leading to improved continuity of care.
  • Upheld strict safety regulations for both self and team members while navigating through hazardous situations.
  • Mentored and trained new paramedics, enhancing their skills and knowledge through hands-on instruction and real-world experience.
  • Managed challenging scenes with multiple casualties by prioritizing patient care, delegating tasks efficiently, and maintaining clear communication among team members.
  • Conveyed empathy towards distressed individuals during emergency responses, ultimately providing emotional support.
  • Evaluated trainee performance during clinical rotations, providing constructive feedback to facilitate growth and improvement.
  • Conducted regular reviews of protocols and procedures in line with industry best practices, promoting continuous improvements in patient care standards.
  • Participated in ongoing professional development opportunities to stay current on advancements in emergency medical services.
  • Established airway management techniques when necessary for patients with respiratory distress or failure.
  • Improved patient outcomes by providing comprehensive pre-hospital emergency care and advanced life support interventions.
  • Facilitated debriefings after critical incidents involving both trainees and experienced paramedics in order to improve future responses.
  • Managed inventory of medical equipment and supplies on ambulances, maintaining readiness for all emergencies.
  • Assisted patients experiencing cardiac arrest by performing CPR immediately upon arrival at the scene.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Dispensed medications and monitored patient responses for adaptive treatment.
  • Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
  • Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Supervised students when administering medications to maintain patient safety.
  • Provided immediate and constructive feedback to students individually and as group.
  • Evaluated students' competencies through written assignments and examinations.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Assigned students to patients based on students' learning objectives and patient needs.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Analyzed clinical settings' success in helping students achieve course and program outcomes.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Collaborated with [Type] instructors to implement best practices to enhance student learning.
  • Increased learning initiatives by educating students using [Type] methods and laboratory studies.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Transferred patients safely and securely to medical facilities for continued care.

Paramedic

Onslow County Emergency Services
03.2022 - Current
  • Administered advanced life support and emergency care during critical incidents.
  • Collaborated with healthcare teams to coordinate patient transport and treatment plans.
  • Mentored junior paramedics on protocols, procedures, and best practices in emergency response.
  • Evaluated patient conditions to determine necessary interventions and treatments in high-pressure environments.
  • Developed strategies to enhance operational efficiency and improve response times in ambulatory services.
  • Conducted training sessions on lifesaving techniques, enhancing team competencies and readiness for emergencies.
  • Implemented quality assurance measures to ensure compliance with medical protocols and safety standards.
  • Responded effectively to emergent situations, providing rapid assessment and stabilization of patients' conditions.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Transferred patients safely and securely to medical facilities for continued care.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
  • Responded to daily emergencies and worked alongside firemen and EMTs.
  • Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
  • Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
  • Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
  • Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
  • Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
  • Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.
  • Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
  • Promoted health equity within the community by offering culturally sensitive care to diverse populations while respecting individual preferences or needs.
  • Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Educated patients and family members on medical treatments and therapies for informed support.
  • Performed intubations to secure airway in patients under respiratory and cardiac arrest.
  • Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
  • Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
  • Assisted with quality assurance initiatives by reviewing patient care reports and offering constructive feedback to improve overall performance within the organization.

Head Chair of the Employee Advocate Commitee

Onslow County Emergency Services
12.2021 - 03.2022
  • Led strategic initiatives to enhance organizational effectiveness and drive mission alignment.
  • Fostered collaborative partnerships across departments to improve program delivery and stakeholder engagement.
  • Developed governance frameworks ensuring compliance with regulatory standards and best practices.
  • Mentored emerging leaders, promoting professional development and succession planning within the organization.

EMT-Basic

Onslow County Emergency Services
09.2017 - Current
  • Administered emergency medical care to patients in pre-hospital settings, ensuring rapid response and treatment.
  • Collaborated with paramedics and healthcare professionals to provide effective patient management during transport.
  • Conducted patient assessments to determine medical needs and prioritize interventions based on urgency.
  • Maintained accurate documentation of patient care, treatments administered, and outcomes for quality assurance purposes.
  • Trained new EMT personnel in protocols, emergency procedures, and equipment usage to enhance team performance.
  • Implemented safety protocols during operations, reducing risks associated with emergency medical responses.
  • Coordinated logistics for emergency response units, optimizing resource allocation for improved service delivery.
  • Led community outreach programs focused on health education and CPR training to promote public safety awareness.

Team Leader

Onslow County Emergency Services
11.2018 - 06.2021
  • Led cross-functional teams to improve operational efficiency and achieve project milestones.
  • Implemented new tools and systems, enhancing data management and reporting accuracy.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Facilitated conflict resolution among team members to maintain a collaborative work environment.
  • Streamlined workflow processes, reducing bottlenecks and improving overall productivity.
  • Coordinated project planning meetings, aligning team objectives with organizational goals.
  • Developed training programs to enhance team skills and ensure consistent performance standards.

EMT-Basic / Paramedic Partner

Friendly Medical Transport
07.2015 - 09.2017
  • I still am an employee of Friendly Medical Transport.
  • Responsible for Patient care as a EMT B / Paramedic Partner and Driver, Training Officer, responsible for providing Life saving Basic BLS skills and Providing basic Life saving skills, Knowing how to assist my Paramedic partner with patient care and helping set up ALS equipment making it accessible for my Paramedic partner, Monitor patients during short and long term transport, Overseeing the Safety and Wellbeing of crews on shift, Knowing all Ambulance Operations along with Implementing all equipment operations and Ambulance Maintenance, Communicating with Dispatchers, Driving to numerous Hospitals across the state, Knowing Stretcher operations, Knowing all Hippa policies and State regulations, Writing Narratives and Charting, Responsible for Correct Documentation on all calls, Maintaining Situation Awareness at all times. responsible for Hospital call reports on ambulance

Captain

Jacksonville Volunteer Rescue Squad
09.1998 - 11.2005
  • Performed Life saving Basic Life saving skills, and worked on a BLS truck, responsible for having knowledge and abilities on all equipment on the ambulance and crash truck, responsible for all vehicle maintenance, Responded to all scenes with OCEMS with Ambulance at routine and Emergency Traffic, Responsible for The safety and Well being of at least 20 crew members, Took Incident Command on scenes, responsible for knowing locations of all streets and hospitals and having knowledge of using a map, mutual aided with many different systems in large scale incidents, Responsible for Body recovery, swift water rescue qualified , Boat driver for water rescue, Vehicle extrication qualified

Education

Paramedic -

Coastal carolina Community college
Jacksonville, NC
01.2018

EMT - Basic - undefined

Cape Carteret Community College
Morehead City, NC
01.2012

Paramedic - undefined

Cape Fear Community College
Hamstead, NC
01.2004

EMT - Intermediate - undefined

Coastal Carolina Community College
Jacksonville, NC
01.2000

EMT - BASIC - undefined

Coastal carolina community college
Jacksonville, NC
01.1998

Skills

  • Skilled in Basic Life saving skills
  • Skilled in knowledge of working cardiac arrests
  • Skilled Paramedic Partner and knowing ALS operations
  • Skilled Ambulance Driver/Operator
  • Skilled in Ambulance operations
  • Skilled Ambulance maintenance
  • Skilled Knowledge of County areas
  • Skilled in vehicle extrication
  • Skilled in Proper Documentation on ESO
  • Skilled in swift water rescue
  • Skilled knowledge of all equipment on ambulance
  • Skilled in driving in emergency Traffic
  • Skilled in situational awareness
  • Skilled in Body recovery
  • Documentation and reporting
  • Advanced life support
  • Critical decision-making skills
  • Direct patient care
  • Patient management
  • Intubation
  • Patient assessments
  • IV insertion
  • Intravenous therapy
  • Airway management
  • Emergency management
  • Pediatric advanced life support
  • Pre-hospital care
  • Medical equipment operation
  • Patient transport
  • Stroke management
  • Cardiopulmonary resuscitation
  • Medication administration
  • Patient examination
  • Emergency diagnostics
  • Triaging
  • Scene safety assessment
  • Vital assessments
  • Life support management
  • Respiratory assessment

Certification

  • Paramedic
  • PHTLS - Prehospital Trauma Life Support
  • ACLS
  • PALS
  • FTO instructor
  • VFIS instructor



Awards

JVRS Squad Member of the Year - 2002, JVRS Squad Member of the Year - 2003, USO Volunteer, Memorial Day Flowers foundation volunteer in Arlington VA., Wounded Warrior Foundation Volunteer.

Timeline

Paramedic Field Training Officer

Onslow County Emergency Services
12.2024 - 06.2027

Paramedic

Onslow County Emergency Services
03.2022 - Current

Head Chair of the Employee Advocate Commitee

Onslow County Emergency Services
12.2021 - 03.2022

Team Leader

Onslow County Emergency Services
11.2018 - 06.2021

EMT-Basic

Onslow County Emergency Services
09.2017 - Current

EMT-Basic / Paramedic Partner

Friendly Medical Transport
07.2015 - 09.2017

Captain

Jacksonville Volunteer Rescue Squad
09.1998 - 11.2005

EMT - Basic - undefined

Cape Carteret Community College

Paramedic - undefined

Cape Fear Community College

EMT - Intermediate - undefined

Coastal Carolina Community College

EMT - BASIC - undefined

Coastal carolina community college

Paramedic -

Coastal carolina Community college

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