Kristina Holden
Ridgeland,MS
Summary
Seasoned Technical Trainer with 6 years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with the team to outline, process, and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs. Knowledgeable oversight and tracking of the technology sector. Skilled Training Specialist highly effective a conducting personal and group training sessions focused. Enthusiastic personality with a hands-on, creative style. Ready to apply 20 years of experience to a challenging long-term position. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with an enthusiastic style and insightful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Technical Trainer
Mississippi Blood Services
02.2016 - Current
- Train all new associates in Medical History including Vital Signs, Phlebotomy Skills, Customer service skills, and CPR
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed lesson plans, instructional materials, and written practice tests for training courses.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Oversaw technical documentation, instruction, and evaluation to meet IT education initiatives.
- Acted as a second-tier technical resource for the helpdesk and assisted with answering technical questions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Updated training coursework and requirements according to group and technology changes.
- 40 hours a week
Lab Tech
St. Dominic Hospital, PRN
10.2015 - 03.2016
- Phlebotomist 20-25hrs per week Collection of Blood samples for patients
- Maintained a safe, tidy, and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Mobile Supervisor and Phlebotomist
Mississippi Blood Services
02.2004 - 01.2016
- 40 hours per week
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Plan, coordinate and control activities at Mobile blood drives
- Enhance internal and external customer relationships
- Meet organizational and operational objectives
- Collects blood in-center and mobile sites
- Donor processing includes screening, all aspects of blood collections
- Post donation care
- Responsible for all line staff while out in the field
- Mentoring
ER Technician
River Region Medical Center
09.2001 - 02.2004
- 40 hours per week
- Provide Customer Service
- Perform Phlebotomy duties
- Patient Care
- Performed EKG's
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly, and transferred them to the laboratory for testing.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Measured vital statistics, collected specimens for lab analysis, and recorded data in appropriate medical records.
CNA
Sta Home Health
08.2000 - 08.2001
- CNA 40 hours per week
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided Care to Patients
- Assisted Patients with daily needs
CPR Instructor
Mississippi Blood Services
Flowood, MS
06.2016 - Current
Education
Certificate in Phlebotomy -
Hinds Community College
Jackson, Allied, MS2000
Associates - Pre-Nursing and Allied Health
Hinds Community College
Utica, MS05.1997
High School Diploma -
Vicksburg High School
Vicksburg, MS05.1995
Skills
- Lead Simulations
- Simulation Coordination
- Service-Orientation
- Strategic Goals
- Company Policy Compliance
- Standard Operating Procedures Understanding
- Training Manuals and Materials
- Classroom Expertise
- Instructing
- Assessment Skills
- Educational Materials
- Constructive Feedback
- Materials Organization
- Work Coordination
- Maintaining Clean Work Areas
- Online Training
- Learning Strategies
- New Employee Onboarding
- Coaching and Development
- Material Preparation
- Student Engagement
- Employee Performance Reviews
Timeline
CPR Instructor
Mississippi Blood Services
06.2016 - Current
Technical Trainer
Mississippi Blood Services
02.2016 - Current
Lab Tech
St. Dominic Hospital, PRN
10.2015 - 03.2016
Mobile Supervisor and Phlebotomist
Mississippi Blood Services
02.2004 - 01.2016
ER Technician
River Region Medical Center
09.2001 - 02.2004
CNA
Sta Home Health
08.2000 - 08.2001
Certificate in Phlebotomy -
Hinds Community College
Associates - Pre-Nursing and Allied Health
Hinds Community College
High School Diploma -
Vicksburg High School
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