Andrea White
De Soto,MO
Summary
Having been in the banking and mortgage world for more than a decade I have a unique prospective on data; how to focus on the facts to make clear concise decisions. Being a trainer for multiple companies in many industries has provided me with insights to employee behavior and made me a point of contact. The split positions I have held have helped me understand multiple business layers within a company leading to more effective and lucrative resolutions.
Overview
12
12
years of professional experience
Work History
Executive Loan Officer Assistant, and Trainer
Delmar
02.2021 - 04.2023
- Licensed loan officer assistant, licensed loan officer, Encompass Support specialist, and Encompass trainer
- Effectively managed time, in a split role environment
- Provided encompass support to entire company, while simultaneously handling mortgage loans for three company owners, and trained new hires.
- Assisted top 5 mortgage loan producers
- Supported loan officers, assistants and processors with scenarios and systematic solutions
- Supported productivity increase and business growth through new hire training and mentoring.
Licensed Loan Officer Assistant
Homestar Financial
10.2019 - 02.2021
- Operated in compliance with laws and regulations and adhered to lending compliance guidelines for a licensed loan originator assistant
- Analyzed and justified decisions (approvals/rejections) and report on them
- Marketed, planned and attended events to maintain or attract new leads
- Set up files using loan officer checklist and submitted on-time for processing.
Loan Officer
Bank Star
11.2018 - 10.2019
- Identified customer needs and matched them with the appropriate solution
- Developed referral networks, attend meetings, identify new sales opportunities and methods
- Analyzed and determined the best route for clients and the bank
- Advised clients on mortgage, auto and personal loans
- Processed loan applications and monitored progress from start to finish.
Relationship Banker
BMO Harris Bank
08.2018 - 10.2018
- Engaged in conversational interviewing to provide support during all stages of client’s financial lives.
- Recommending and explained banking services and products based on client need.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Independent Benefits Consultant
Aflac
06.2018 - 08.2018
- Cold call and Qualify leads
- Built business pipeline through prospecting and pitching leads and maintaining relationships
- Worked the business to business outlet.
Personal Banker/Small Business Banker
Chase Bank
08.2011 - 05.2018
- Performed in a multi role environment: Personal Banker, Small Business Specialist, Manager on Duty, Diversity Council Member, Notary and provided in branch training
- Effectively collaborated with branch partners to increase branch profitability
- Forecast branch operations to order currency, coin disclosures and supplies
- Maintained knowledge of current banking rules, regulations and company policies to ensure compliance.
- Performed relationship-based, face-to-face, and phone-based sales and cross-selling products..
- Assist with recruiting for Michigan in-store management-in-training program
- Developed and executed a mentor program for existing and new hire employees
- Monitored customer accounts to detect irregularities or suspicious activity.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Education
Bachelor of Science - Marketing/General Business/Economics
Western Michigan University, Haworth College
Kalamazoo, MI2010
Bachelor of Science - Textiles And Apparel Studies/Merchandising
Western Michigan University, College of Education,
Kalamazoo, MI2010
Associate of Science - General Education
Delta College
University Center, MI 2006
Skills
- Document Verification
- Financial Information Monitoring
- Customer Proposals
- Coaching and Mentoring
- Staff Development
- Suggestive Selling
- Organizational Efficiency
- Lead Simulations
Timeline
Executive Loan Officer Assistant, and Trainer
Delmar
02.2021 - 04.2023
Licensed Loan Officer Assistant
Homestar Financial
10.2019 - 02.2021
Loan Officer
Bank Star
11.2018 - 10.2019
Relationship Banker
BMO Harris Bank
08.2018 - 10.2018
Independent Benefits Consultant
Aflac
06.2018 - 08.2018
Personal Banker/Small Business Banker
Chase Bank
08.2011 - 05.2018
Bachelor of Science - Marketing/General Business/Economics
Western Michigan University, Haworth College
Bachelor of Science - Textiles And Apparel Studies/Merchandising
Western Michigan University, College of Education,
Associate of Science - General Education
Delta College