Phaedra Dover

Mustang,OK

Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Dependable candidate successful at managing multiple priorities and deadlines with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Loan Officer Assistant /Mortgage Loan Officer

Movement Mortgage

Tulsa, OK

02.2019 - Current

7 years of progressive experience in the mortgage industry with a focus on loan origination, client relationship management and loan processing.
Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered
Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Affirmed loan document accuracy to protect lenders from potential fraud.
Set up files and submitted on-time for processing.
Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Liaised with clients to guide through loan closing process, request documentation and skillfully handle any questions or concerns.
Monitored key dates to obtain information by deadlines.
Reviewed and validated details of loan applications and closing documentation.
Assisted with timely loan closing and funding activities with efficient management of task checklists.
Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
Answered inquiries and provided superior customer service to clients.
Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Maintained referral pipeline by managing CRM software and reaching out regularly to real estate agents, referral partners, and past clients.

Mortgage Loan Officer

Eagle Home Mortgage, LLC

Moses Lake, WA

12.2015 - 02.2019

Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Explained different types of loans pertaining to client situations.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Proactively identified solutions for customers experiencing credit issues.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Worked with underwriters to fix application problems and resolve issues.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Monitored pipelines to track and log status of loans.
Developed and maintained relationships with customers, lenders and other third parties.

Education

Some College (No Degree) - General Studies

Big Bend Community College

Moses Lake, WA

High School Diploma -

Stanwood High School

Stanwood, WA

06.1993

Skills

Strong Interpersonal and Communication Skills
Customer Relations
Microsoft Office
Demonstrated Expertise Managing Sensitive and Confidential Records
Document Verification

Detailed Analysis
Data Acquisition
Data Entry
Clerical Support

Timeline