Phaedra Dover
Mustang,OK
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Dependable candidate successful at managing multiple priorities and deadlines with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Loan Officer Assistant /Mortgage Loan Officer
Movement Mortgage
02.2019 - Current
- 7 years of progressive experience in the mortgage industry with a focus on loan origination, client relationship management and loan processing.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Set up files and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Liaised with clients to guide through loan closing process, request documentation and skillfully handle any questions or concerns.
- Monitored key dates to obtain information by deadlines.
- Reviewed and validated details of loan applications and closing documentation.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Answered inquiries and provided superior customer service to clients.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Maintained referral pipeline by managing CRM software and reaching out regularly to real estate agents, referral partners, and past clients.
Mortgage Loan Officer
Eagle Home Mortgage, LLC
12.2015 - 02.2019
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Monitored pipelines to track and log status of loans.
- Developed and maintained relationships with customers, lenders and other third parties.
Education
Some College (No Degree) - General Studies
Big Bend Community College
Moses Lake, WAHigh School Diploma -
Stanwood High School
Stanwood, WA06.1993
Skills
- Strong Interpersonal and Communication Skills
- Customer Relations
- Microsoft Office
- Demonstrated Expertise Managing Sensitive and Confidential Records
- Document Verification
- Detailed Analysis
- Data Acquisition
- Data Entry
- Clerical Support
Timeline
Loan Officer Assistant /Mortgage Loan Officer
Movement Mortgage
02.2019 - Current
Mortgage Loan Officer
Eagle Home Mortgage, LLC
12.2015 - 02.2019
Some College (No Degree) - General Studies
Big Bend Community College
High School Diploma -
Stanwood High School