Leanora Benjamin
Charlotte,United States
Summary
Experienced professional with a successful career in banking, business development, and administration. Mortgage Loan Officer with over a decade of expertise in banking and business development, adept at managing complex loan portfolios and enhancing client financial strategies. Skillfully evaluates credit worthiness and streamlines loan processes, consistently surpassing sales targets through meticulous analysis and client engagement. Proven leadership in guiding teams and fostering relationships, ensuring optimal outcomes and client satisfaction in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Officer/Loan Officer
Achieve Personal Loan
Charlotte, United States
08.2022 - 12.2024
- Maintain regular contact with borrowers to expedite loan applications
- Achieved consistent sales targets
- Utilized analytical skills
- Influenced loan acceptance through persuasive communication
- Exceeded monthly sales targets by managing a pipeline of 20 transactions
- Ensured accuracy in document collection, reducing errors and expediting approvals
- Pioneered innovative client communication strategies to improve transaction success
- Introduced digital tools to streamline loan processing, enhancing client satisfaction
- Monitored loan agreements to ensure compliance with financial regulations
- Boosted loan approval rates by 15% through strategic client advising
- Analyzed market trends to provide clients with best financial solutions
- Interview loan applicants to gather necessary information for loan applications, ensuring thoroughness
- Analyze active loan files to recommend tailored solutions, enhancing client satisfaction
- Evaluate credit worthiness and process loan applications within set limits, ensuring compliance
- Determine financial eligibility and feasibility of loans, providing accurate assessments
- Advise clients on risks, consequences, and benefits of alternative solutions, fostering informed decisions
- Streamlines loan processes, ensuring swift client service and optimal financial solutions
- Provide training and support to other team members on LoanIQ processes
- Provide training and support to other team members on LoanIQ processes
Mortgage Loan Officer
Sage Mortgage
Charlotte, United States
11.2021 - 08.2022
- Utilize Loan IQ to process client fund disbursements, ensuring accuracy in booking and documentation
- Oversee the execution, booking, and ongoing asset management of investment-grade and leveraged loan facilities in Wholesale Lending Operations
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Educated customers on various aspects of mortgage financing options available.
- Negotiated terms and conditions of loan agreements with borrowers.
- Processed new loan applications in accordance with established guidelines.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
Account Manager
Logistics Supply
Charlotte, United States
11.2019 - 11.2021
- Presented product features and advantages to potential customers during sales meetings.
- Developed pricing models for various products and services based on market conditions.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Negotiated contracts with clients to maximize revenue potential.
- Utilized problem-solving skills when dealing with difficult customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Negotiated contracts with clients to maximize profitability.
Account Executive
Yelp
Washington, United States
10.2018 - 11.2019
- Work across territories of key accounts while prospecting for new accounts that are a strong fit for Yelp's advertising solutions
- Own the full sales cycle from prospecting to close
- Map client organizations and build relationships with multiple contacts focusing on decision makers
- Understand client's business objectives and challenges and align Yelp's proven advertising solutions to accomplish their goal
- Partner with clients to develop a cohesive Local Branding & Conversion product, Local search campaigns and customer engagement tools
- Identify budgets within the client's organization tied to driving business sales to fund new Yelp campaigns
- Collaborate with Yelp's Account Management and the client partner teams to ensure strong client experiences and program performance post sale
Team Lead- OnStar, Direct T.V. Nike Inc.
Covergys
Charlotte, United States
02.2014 - 10.2018
- Boosts loan approval rates through meticulous evaluation and personalized client advisement
- Guides applicants through loan options, enhancing understanding and financial decisions
- Managed account growth and client relationships, increasing sales in the Industrial Market
- Executed outbound calls to new and existing clients, exceeding monthly sales quotas
- Educated customers on services and products through ongoing training and coaching
- Resolved client concerns through research, ensuring optimal outcomes for both parties
- Boosted client retention through strategic relationship management and targeted cross-selling
- Analyzed market trends to tailor outreach strategies, enhancing client engagement
- Drove new client acquisitions, securing robust growth for Yelp's advertising solutions
- Motivated team to exceed sales targets through consistent coaching and development
- Held regular team meetings to communicate results, share best practices, and disseminate key information
- Led customer service team to enhance service center profitability and efficiency
- Monitored team performance to identify and resolve potential issues proactively
- Ensured adherence to agent metrics through real-time monitoring and coaching
- Boosted team efficiency by fostering agent accountability and providing success tools
- Surpassed sales goals by leading team with strategic insights and robust training
- Cultivated a supportive team environment to enhance agent performance and morale
- Implemented new technologies to streamline processes and increase team productivity
- Aligned with sales leaders to achieve revenue growth goals for targeted customers and prospects
- Implemented sales strategies to drive sustainable revenue growth and build client trust
- Collaborated in account planning to forecast spend and identify growth opportunities
- Exceeded revenue targets through customer retention and new customer acquisition
- Provided key insights and proposed steps for account growth, introducing new solutions
- Exceeded sales targets by fostering client relationships and introducing innovative solutions
Sales Specialist
Dun and Bradstreet
Greensboro, United States
08.2005 - 01.2014
- Participated in negotiations with vendors for procurement of materials at best prices.
- Attended trade shows, conferences and other networking events as needed.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Cultivated referral networks to identify new business opportunities.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Negotiated contracts with vendors for better pricing on equipment and supplies.
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Participated in team meetings to review progress against objectives set by management.
- Created customized presentations for potential customers.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Monitored trends in the industry to stay informed about competitive landscape.
- Performed data entry into CRM system including account information and sales activity logs.
- Identified opportunities for cross-selling products or services within existing accounts.
Education
Bachelor of Arts - Business Administration
Strayer University
Charlotte05.2025
Skills
- Interfacing with others at all levels
- Capturing numerous accounts
- Expanding clients
- Interpersonal skills
- Analytical skills
- Organizational skills
- Leadership skills
- Proficient in LoanIQ
Additionalinformation - Affiliations
- Notary Public
- North Carolina Licensed Loan Officer NMLS # 2283860
- Volunteer for 'Dress for Success Worldwide' non-profit organization that suits over 100,000 women yearly to self-sufficiency
Timeline
Mortgage Loan Officer/Loan Officer
Achieve Personal Loan
08.2022 - 12.2024
Mortgage Loan Officer
Sage Mortgage
11.2021 - 08.2022
Account Manager
Logistics Supply
11.2019 - 11.2021
Account Executive
Yelp
10.2018 - 11.2019
Team Lead- OnStar, Direct T.V. Nike Inc.
Covergys
02.2014 - 10.2018
Sales Specialist
Dun and Bradstreet
08.2005 - 01.2014
Bachelor of Arts - Business Administration
Strayer University