Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
Loan Velocity, Inc.
09.2019 - Current
Extensive real estate knowledge and success in client education.
Adept at mathematical accuracy and following financial regulations.
Worked with underwriters to fix application problems and resolve issues.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Executive Assistant to the Chief Executive Officer
Loan Velocity, Inc.
10.2018 - Current
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed complex calendar scheduling with focus on proper allocation of executive availability.
Contributed to smooth business operations by planning and organizing meetings and conferences.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Processed multiple loans at once while meeting important closing deadlines.
Directed internal audits and maintained detailed compliance for several loan officers.
Manager of Sales and Production
Island Bridal Boutique
03.2017 - 10.2018
Assisted in organizing and overseeing operations to drive operational excellence for luxury bridal retail.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close high-end retail deals and boost client satisfaction.
Recruited, trained and supervised a team of sales associates.
Maintained statistical and financial records while overseeing pricing and stock control.
Prepared promotional materials and displays.
Managed sales associates
Dance Instructor
Studio South Performing Arts Center
08.2010 - 12.2016
Contributed to creative process through original ideas and inspiration.
Implemented artistic vision to give art purpose and meaning.
Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
Made collateral to support various marketing campaigns and visually communicate concepts.
Planned routines for recitals and performances.
Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Worked in team-based environment to uphold quality and continuity of service to clients.
Offered one-on-one instruction to students by appointment.
Assisted with coordination and administration of complete dance program.
Adhered to studio guidelines and legal requirements.
Advertising Manager
College Of Coastal Georgia
08.2014 - 08.2015
Developed campaigns, led design and tracked results.
Worked with marketing department to create targeted advertising strategies for key customer demographics.
Collected performance data on each promotion to better plan future events.
Developed advertising tactics and implemented new solutions for increased brand awareness.
Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
Education
Bachelor of Science - Public Affairs And Public Policy Analysis
College of Coastal Georgia
Brunswick, GA
05.2015
Skills
Office Administration
Conflict Management
Self Starter
Financial Services
Travel Accommodations
Project Management
Process Improvement
Client Interfacing
Logistics and Schedule Management
Employee Training
Timeline
Mortgage Loan Officer
Loan Velocity, Inc.
09.2019 - Current
Executive Assistant to the Chief Executive Officer
Loan Velocity, Inc.
10.2018 - Current
Manager of Sales and Production
Island Bridal Boutique
03.2017 - 10.2018
Advertising Manager
College Of Coastal Georgia
08.2014 - 08.2015
Dance Instructor
Studio South Performing Arts Center
08.2010 - 12.2016
Bachelor of Science - Public Affairs And Public Policy Analysis
SR. NATIONAL REO TITLE COORDINATOR at COMPUTERSHARE LOAN SERVICES NKA NEW REZ LOAN SERVICINGSR. NATIONAL REO TITLE COORDINATOR at COMPUTERSHARE LOAN SERVICES NKA NEW REZ LOAN SERVICING
Warehouse Property Manager II at Tuba Group, Federal Law Enforcement Training Center (FLETC)Warehouse Property Manager II at Tuba Group, Federal Law Enforcement Training Center (FLETC)