Kristina Holmes
Greenville,NC
Summary
Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Regional Health Specialist
Trillium Health Resources
06.2023 - Current
- Utilized designated software platforms to make warm hand-offs with community-based organizations and track referral outcomes.
- Offered member education on health and wellness concepts and how to access community resources.
- Collaborate with Care Coordination team members and other cross-departmental personnel to communicate information regarding member's care, including health updates, changes, and scheduling appointments.
- Coordinated and tracked member referrals, and arrange referrals to appropriate community-based resources and social support services.
CSR - Customer Service Representative
AdaptHealth- Family Medical Supply
08.2022 - 06.2023
- Developed and maintained working knowledge of current products and services offered.
- Answered all calls and emails in a timely manner, in adherence to their goals. Documented all call information according to standard operating procedures.
- Reviewed all required documentation to ensure accuracy. Completed insurance verification to determine patient’s eligibility, coverage, co-insurance, and deductibles. Entered and reviewed all pertinent information in the EMR system including authorizations and expiration dates.
- Contacted patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Peer Support Specialist
Recovery Innovation International
11.2021 - 07.2022
- Provide peer support to engage individuals in recovery partnerships and assist in identifying participant’s hopes, dreams, and solutions seeking assistance.
- Taught recovery and life skills using recovery tools. Modeled hope, personal responsibility, and self-advocacy to demonstrate how recovery goals can be respectfully met and how self-belief is maintained.
- Cultivated connectedness in a person’s life (self, others, the environment, and meaning and purpose).
- Coordinate with the individual’s clinical team and other supports to arrange services or resources to help individuals achieve their goals.
Direct Support Professional/Mobile Crisis Worker
Integrated Family Services LLC
10.2019 - 11.2021
- Respond to community locations to provide immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and support to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services.
- Ensure operations of mobile crisis management services programs are functioning to meet standards set forth by the agency and the state of North Carolina.
- Providing support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities to people with mental health, substance abuse, and developmental disabilities.
- Plan/Coordinate educational activities, events and educational classes.
Outreach Coordinator
Pitt County AIDS Service Organization
11.2018 - 10.2019
- Counsel clients in the prevention and transmission of HIV. Conduct rapid testing for HIV, Hep C, and Syphilis.
- Maintained high knowledge of HIV and prevention methods.
- Plan/ Coordinate testing events and educational classes. Taught HIV/STD educational classes. Created Memorandums of Understanding to partner with surrounding counties to conduct testing and distribute condoms.
- Restocked medical supplies and medical forms for the next day.
Unit Secretary, Observer/ Sitter
Vidant Medical Center
03.2017 - 04.2018
- Observed/ took notes/ vitals on patients needing 24/7 assistance.
- Set up patient charts for admission. Admit/ Discharge patients on/off the unit.
- Patient chart checks and review of medical history with patient.
- Transport patients to and from different procedures during their stay. Pickup/ deliver medical equipment for patients.
Patient Navigator
Eastern Radiologist Inc
07.2014 - 03.2017
- Check patients in/out. Scheduled appointments.
- Review medical history with patient. Prepare patients for their room/ medical exams.
- Restocked medical supplies/forms for the next day.
Education
Associate of Arts - Health Care Administration
Pitt Community College
Winterville, North Carolina08.2016
Bachelor of Science - Public Health Studies, Community Health
East Carolina University
Greenville, North Carolina05.2014
Skills
- Program Planning
- Budget Drafting
- Event Planning
- Microsoft Word/Excel/Powerpoint
- Conflict Mediation
- Medical Terminology Knowledge
- Administrative and Office Support
- Documentation
Timeline
Regional Health Specialist
Trillium Health Resources
06.2023 - Current
CSR - Customer Service Representative
AdaptHealth- Family Medical Supply
08.2022 - 06.2023
Peer Support Specialist
Recovery Innovation International
11.2021 - 07.2022
Direct Support Professional/Mobile Crisis Worker
Integrated Family Services LLC
10.2019 - 11.2021
Outreach Coordinator
Pitt County AIDS Service Organization
11.2018 - 10.2019
Unit Secretary, Observer/ Sitter
Vidant Medical Center
03.2017 - 04.2018
Patient Navigator
Eastern Radiologist Inc
07.2014 - 03.2017
Associate of Arts - Health Care Administration
Pitt Community College
Bachelor of Science - Public Health Studies, Community Health
East Carolina University
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