Business-minded professional tackling any job task with gusto and precision. Determined Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner/Operator
Nice N Shiny LLC
Salem, FL
11.2024 - Current
Managed daily operations of proper cleaning etiquette
Trained staff on proper cleaning techniques and equipment usage.
Developed customer service protocols to enhance client satisfaction.
Oversaw inventory management for cleaning supplies and equipment.
Implemented marketing strategies to attract new customers and retain existing ones.
Ensured compliance with safety standards and best practices in detailing services.
Coordinated team meetings to discuss workflow improvements and service quality enhancements.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Negotiated contracts with clients for products or services rendered by the company.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Set pricing structures according to market analytics and emerging trends.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Identified potential risks associated with operations in order to minimize liabilities.
Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
Limited liability company
11.2024 - 09.2025
Company Overview: Professional commercial and residential cleaning services
Construction cleanups
Deep cleans
Professional commercial and residential cleaning services
Head of Housekeeping
Good times Motel and Marina
Steinhatchee, USA
04.2020 - 09.2025
Duties include but not limited to...
Deep cleaning of cabins and motel rooms
Utilizing heavy machinery
Professional sanitizing procedures
Great customer interaction to ensure repeated business
Proper use of chemicals
Proper handling of all US currency
Great phone etiquette
Supervised daily housekeeping operations at a bustling motel and marina.
Trained and mentored staff in cleaning protocols and safety standards.
Managed inventory of cleaning supplies and equipment for efficient operations.
Developed housekeeping schedules to ensure timely room readiness for guests.
Conducted inspections of guest rooms to maintain high cleanliness standards.
Coordinated with maintenance staff to address facility issues promptly.
Resolved guest complaints related to housekeeping services professionally.
Education
Some College (No Degree) - Business Administration
Purdue University Global
Des Moines, IA
Skills
Supervising Experience
Laundry
Housekeeping Management
Cleaning Experience
Assistant Manager Experience
Data entry for payroll services
Commercial Cleaning
Residential Cleaning
Life experience (10 years)
Guest Services
Guest communication
Great problem solving skills (professional)
Business management
Utilizing machinery
Staff training
Inventory management
Compliance regulations
Operational efficiency
Process improvement
Quality assurance
Problem solving
Effective communication
Conflict resolution
Team leadership
Time management
Customer service
Personnel management
Business operations management
Cost management
Finance management
Sales negotiation
Documentation and reporting
Operations management
Client relationship management
Certification
Driver's License, 11/01/24, 09/30/25, Professional commercial and residential cleaning services, Construction cleanups, Deep cleans
Timeline
Owner/Operator
Nice N Shiny LLC
11.2024 - Current
Limited liability company
11.2024 - 09.2025
Head of Housekeeping
Good times Motel and Marina
04.2020 - 09.2025
Some College (No Degree) - Business Administration