Kristina Karriem
Sauk Village,IL
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
18
18
years of professional experience
Work History
Owner
Kris Kringles HVAC
07.2012 - Current
- Operated an independent HVAC service company serving the Long Island area.
- Install heating and air condition equipment for the purpose of providing enhanced or upgraded capabilities
- Participate in workshops, meetings and seminars to convey and gather information
- Perform routine and preventive maintenance as needed to ensure ongoing function of HVAC systems
- Repair heating and air conditioning systems and components
- Request equipment and supplies to maintain inventory and ensure availability of items required to complete the necessary installation and/or repair
- Respond to emergency situations during or after hours to resolve immediate safety concerns
- Prepare written materials to document activities
Service Technician
WJW HVAC
03.2007 - 07.2012
- Company Overview: WJW HVAC is an industry leader in Long Island NY with over30 years of experience in installing and maintaining residential and light commercial HVAC applications
- After2 years of apprenticing under the tutelage of William Wolanin, I became a full time service technician
- Light braising
- Installation of Split System air conditioning
- Installation of oil fired burners and boilers
- Maintenance and repair of rooftop package units
- Oil burner tune and vacs
- Maintenance of tools necessary for service and installations
- Maintenance of company vehicle in order to operate in safe working condition
- Preparation of written materials pertinent to company operations
Certified Nursing Assistant
Renaissance South Park Nursing Center
08.2011 - 01.2012
- Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisted with travel to the bathroom; helped with showers and baths
- Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provided adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
- Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provided patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements
- Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
- Enhanced nursing department and reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Customer Support Associate
Field Marketing & Media
12.2006 - 01.2009
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Education
Apprenticeship - undefined
WJW HVAC
GED -
Prairie State College
Chicago Heights, IL09.1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Project management
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
- Marketing
- Financial management
- Staff hiring
- Team oversight
- Business administration
- Business development
- Business marketing
Timeline
Owner
Kris Kringles HVAC
07.2012 - Current
Certified Nursing Assistant
Renaissance South Park Nursing Center
08.2011 - 01.2012
Service Technician
WJW HVAC
03.2007 - 07.2012
Customer Support Associate
Field Marketing & Media
12.2006 - 01.2009
Apprenticeship - undefined
WJW HVAC
GED -
Prairie State College
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