KRISTINA KEATTS
Executive Administrator
Peoria,AZ
Summary
Dynamic and results-driven professional with extensive experience in operations management, customer service, and team leadership. Proven track record of driving business growth, streamlining processes, and fostering strong client relationships. Adept at leading diverse teams, managing complex projects, and delivering operational excellence. Self-motivated, detail-oriented, and committed to achieving organizational success.
Overview
25
25
years of professional experience
Work History
Sr. Executive Concierge
Pricewaterhouse Coopers
02.2022 - 10.2024
- Managed several teams responsible for onboarding and offboarding large client accounts using Horizon Client VDI, RSA, tokens
- Created invoices and maintained an advanced tracker to monitor the progress
- Ensuring timely processing, enhancing operational accuracy
- Designed and delivered detailed client reports on a daily, weekly, and monthly basis, consistently exceeding client expectations
- Maintained the calendar, meetings, reports, and more for my assigned Partners at the Firm (PwC)
Director of Operations
Coastal Saunas
10.2013 - 05.2021
- Scaled annual revenue from $250,000 to over $1.5 million through strategic planning and effective operations management
- Managed inventory and implemented efficient procurement processes to maintain optimal stock levels
- Built strong customer relationships by providing exceptional post-sale support and timely communication
- Oversaw all shipping logistics, ensuring accurate tracking and customer updates
- Analyzed performance metrics and adjusted strategies to achieve operational
Education
Associates -
Grossmont College
01.2002
High School Diploma -
West Hills High School
01.1998
Skills
- Operations Management
- Inventory Management
- Strong client relationships
- Equipment organization and Maintenance
- Process Improvement
- Strong Verbal & Written Communication
- Customer Relationship Building
- Microsoft Office Suite
- Google Chrome OS
- Astro
- ACT!
- Workspace 1
- SAP Concur
- Microsoft Power BI
- Altrex
- Ceridian
- Dayforce
- Salesforce
- CRM Software
- Tableau
- Peoplesoft
- Workday
- Operations management
- Report preparation
- Cross-functional team coordination
- Staff management
Timeline
Sr. Executive Concierge
Pricewaterhouse Coopers
02.2022 - 10.2024
Director of Operations
Coastal Saunas
10.2013 - 05.2021
High School Diploma -
West Hills High School
Associates -
Grossmont College
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