Kristina Kelly
Manchester,Iowa
Summary
Motivated Administrator with 14+ years of experience offering office support. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
20
20
years of professional experience
Work History
Administrative
Mellon, Smith & Pivoz, PLC
Bingham Farms, MI
01.2015 - 05.2015
- Reporting to IRS and other entities
- Answered phones and scheduled appointments
- Processing tax returns
- Assisted firm through a tax season.
- I have a letter of recommendation if needed
Sales
Just Energy
Southfield, MI
01.2013 - 01.2013
- Planning routes, working with a team as well as independently
- Engaging new clients in conversation
- Explaining competitively priced service plans
- Complying with all operational and regulatory rules.
Administrator/IT
Plotnik Feinberg & Associates
Southfield, MI
01.2005 - 01.2013
- Reporting to IRS and other entities
- Setting up new software
- Firm billing, A/R and data entry for CPAs
- Worked with clients daily regarding private documents
- Instrumental in electronic documentation and processing.
- Assisted with in house payroll department for clients
- In house IT matters as well as worked closely with off site IT
- Supervisor, Ron Lemming 248-443-2440
Server
Applebee's
Novi, MI
01.2004 - 01.2005
- Waiting on tables
- Handled large sums of money
- Communication liaison between guests and kitchen staff
- Training new staff
- Trained staff on new menu items
- Helped implement safety standards
- Acted as a Front of House manager
- Worked on team building skills with the staff
- They offered me management of a store.
Dispatch
Guardsmark
Farmington Hills, MI
01.2003 - 01.2004
- Documented all relevant third shift communications between client sites, security personnel and management.
Server
Cooker's
Novi, MI
01.2001 - 01.2002
- Waiting on tables
- Handling money
- Working with staff on promotional items
- Built a network of repeat guests
- Hostess.
Stock Associate
Meijer
Commerce, MI
01.2000 - 01.2001
- Received and verified department deliveries
- Merchandised, priced and stocked products
- Ensured customer service standards.
Administrative Assistant
Plotnik, Feinberg & Associates
Southfield, MI
01.1997 - 01.1998
- Data entry
- Answered phones
- Assisted CPAs
- Was later offered lead position.
- Supervisor, Ron Lemming 248-443-2440
Administrator / Sales
Berkley Appliance
Royal Oak, MI
01.1995 - 01.1997
- Front counter customer service
- Handling large sums of money
- Scheduling service calls and assisting technicians on road
- Ordering parts for customers, technicians and store stock
- Billing, A/R and collections.
- Supervisor, Jim Thienel SR 248-548-5029
Education
Some College (No Degree) -
Oakland Community College
Bloomfield Hills, MISkills
- Outgoing personality with good communication skills
- Able to work with a team or independently
- Able to multi-task and organize work
- Problem solver
- Able to adapt to changes and have managerial skills
- Some background in computer IT helping team members troubleshoot their workstations as well as the help desk for clients; using various programs that were off site
- Database Management
- Have worked from home and have taught team accordingly
- Information Security
- Digital Archiving
Timeline
Administrative
Mellon, Smith & Pivoz, PLC
01.2015 - 05.2015
Sales
Just Energy
01.2013 - 01.2013
Administrator/IT
Plotnik Feinberg & Associates
01.2005 - 01.2013
Server
Applebee's
01.2004 - 01.2005
Dispatch
Guardsmark
01.2003 - 01.2004
Server
Cooker's
01.2001 - 01.2002
Stock Associate
Meijer
01.2000 - 01.2001
Administrative Assistant
Plotnik, Feinberg & Associates
01.1997 - 01.1998
Administrator / Sales
Berkley Appliance
01.1995 - 01.1997
Some College (No Degree) -
Oakland Community College
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