Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

KRISTINA KING

Maricopa,AZ

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. My strong written communication and leadership abilities ensure effective coaching and operational success. Possess strong analytical thinking, problem-solving abilities, and communication skills that foster collaboration across teams to safeguard assets and ensure integrity in financial transactions. Skilled in data reporting and project coordination, I foster team collaboration and drive achievement-focused results.

Overview

15
15
years of professional experience

Work History

Fraud Specialist

Discover
Phoenix, AZ
06.2018 - Current
  • Reviewed flagged transactions indicating possible suspicious activity.
  • Utilized strong listening abilities to maintain clear interactions with customers and colleagues.
  • Suggested strategies for account closure and executed follow-up tasks.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Facilitated coaching sessions and organized meetings.

Supervisor

Sams Club
Chandler, AZ
06.2017 - 06.2018
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop short-term goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products, prices and availability.
  • Reviewed completed work to verify consistency, quality and conformance.

Store Manager

McDonald's
Maricopa, AZ
03.2010 - 06.2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.

Education

High School Diploma -

Silverado High School
Victorville, CA
06.2004

Skills

  • Data reporting
  • Telephone and email etiquette
  • Experienced in fraud risk management tools
  • Identification of fraudulent patterns
  • Strong written communication skills
  • Proficient in organization techniques
  • Supportive team demeanor
  • Project coordination
  • Proficient in managing multiple tasks
  • Service excellence
  • Consistent reliability in tasks
  • Achievement-focused
  • Workflow management
  • Strong background in leadership

Education and Training

other

Timeline

Fraud Specialist

Discover
06.2018 - Current

Supervisor

Sams Club
06.2017 - 06.2018

Store Manager

McDonald's
03.2010 - 06.2017

High School Diploma -

Silverado High School

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