KRISTINA K. NANCE
GAFFNEY
Summary
Revenue cycle professional with strong background in managing billing, coding, and collections processes. Proven ability to enhance team performance and streamline operations to achieve optimal financial results. Known for effective collaboration, adaptability, and reliability. Skilled in revenue cycle management software, regulatory compliance, and customer service.
Overview
22
22
years of professional experience
Work History
Sales Associate/MOD
Belk Department Store
11.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Insurance Denials
Spartanburg Regional Medical Center
05.2022 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
A/R Follow up & Review
Conifer Health Solutions
01.2022 - 05.2022
- A/R Follow up & Review
- A/R and Denials
- Appeals
- Insurance Verification
Billing Specialist
EMTech Revenue Management
03.2017 - 01.2022
- Coding Claims
- Insurance Verification
- Updating Patients Charts
- Importing Claims from Host System
- Authorization
- Denials
- No pays
Practice Manager
Novant Health Cherokee Women’s Care
11.2003 - 09.2013
- Helped transition office from paper charts to electronic medical records
- Prepared a 1.8 million dollar budget year
- Time Keeper
- Prepare vouchers for payment
- Monthly budget reports
- Daily deposits
- Worked insurance denials
- Prepared provider on call schedule for hospital monthly
- Ordered medical and office supplies
- Prepared work schedule for 8 employees and 2 providers
- Medical records
- Call in insurance
- Pre-cert/Schedule surgery
Education
High School - undefined
Gaffney High School
Gaffney, SC01.1993
General Studies
Spartanburg Community College
Spartanburg, SC01.2010
Skills
- Epic
- Allscripts
- Misys
- IDX
- Advance Claims
- Microsoft Teams
- Word
- Excel
- Outlook
- CPT Codes
- IDC-9
Timeline
Insurance Denials
Spartanburg Regional Medical Center
05.2022 - 06.2025
A/R Follow up & Review
Conifer Health Solutions
01.2022 - 05.2022
Sales Associate/MOD
Belk Department Store
11.2018 - Current
Billing Specialist
EMTech Revenue Management
03.2017 - 01.2022
Practice Manager
Novant Health Cherokee Women’s Care
11.2003 - 09.2013
High School - undefined
Gaffney High School
General Studies
Spartanburg Community College
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