Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Kollmorgen

Walton,NE

Summary

Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.

Overview

21
21
years of professional experience

Work History

Customer Service Representative/Office Manager

Kollmorgen Benefits, Inc
11.2014 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Owner/Operator of Cleaning Business

Dream Clean
05.2004 - 11.2014
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

Family and Consumer Sciences High School Teacher

Lincoln Public Schools: Lincoln Northeast
05.2003 - 05.2004
  • Coordinated guest speakers from industry experts, providing students with valuable insights into potential career paths within the field of family and consumer sciences.
  • Assessed student progress through various formative and summative evaluations, adjusting instruction accordingly to ensure mastery of content.
  • Managed classroom effectively by establishing clear expectations and routines, maintaining a focus on learning objectives throughout each lesson.
  • Prepared and delivered lectures to students on child care, nutrition, food science and human behavior courses.

Education

Master of Science - Family And Consumer Sciences Education

University of Nebraska-Lincoln
Lincoln, Ne

Bachelor of Science - Family And Consumer Sciences

University of Nebraska, Lincoln
Lincoln, NE
08.2001

High School Diploma -

Nelson High School
Nelson, NE
05.1997

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Problem Resolution
  • Follow-up skills
  • Administrative Support

Timeline

Customer Service Representative/Office Manager

Kollmorgen Benefits, Inc
11.2014 - Current

Owner/Operator of Cleaning Business

Dream Clean
05.2004 - 11.2014

Family and Consumer Sciences High School Teacher

Lincoln Public Schools: Lincoln Northeast
05.2003 - 05.2004

Master of Science - Family And Consumer Sciences Education

University of Nebraska-Lincoln

Bachelor of Science - Family And Consumer Sciences

University of Nebraska, Lincoln

High School Diploma -

Nelson High School

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Kristina Kollmorgen