Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Customer Service Representative/Office Manager
Graco Heating & Air Conditioning
Oklahoma City
06.2025 - Current
Providing customers with the best service possible to meet any needs they have with their air conditioning/heating systems.
Managing accounts and memberships for all of northern Texas.
Working with a team of HVAC technicians to ensure the safety and security of all of our customers.
Accounts Manager/Collections Specialist
RNR Tire Express
Company Overview: One of the fastest expanding companies in the United States which specializes in leasing wheels and tires.
Responsible for contacting all customers whose rental agreements have expired and working with them to maintain the account.
Also responsible for all repossessions of merchandise which is on the customers vehicle.
One of the fastest expanding companies in the United States which specializes in leasing wheels and tires.
Sales and Delivery
Caviar Gold
Company Overview: The original infused cannabis, with celebrity strains and partnerships, as well as instantly recognizable high quality branding apparel and merchandise.
Manages all aspects of sales, marketing, account management, customer relations, and asset recovery for the rural Oklahoma area.
The original infused cannabis, with celebrity strains and partnerships, as well as instantly recognizable high quality branding apparel and merchandise.
Pump Operator
Pump Down Solutions
Company Overview: Oilfield service provider of high pressure coil tubing pumping, specializing in all types of fluid pumping, including preparation, testing, and drillouts.
Drove, operated, and maintained specialized fracturing equipment in a variety of environments, locales, and terrains.
Oilfield service provider of high pressure coil tubing pumping, specializing in all types of fluid pumping, including preparation, testing, and drillouts.
Salesman/Accounts Manager/Repossession Team
RNR Tire Express
Company Overview: One of the fastest expanding companies in the United States which specializes in leasing to own wheels and tires.
Managed all aspects of a day-to-day business including sales, marketing, account management, customer relations, and asset recovery.
One of the fastest expanding companies in the United States which specializes in leasing to own wheels and tires.
Distributor
Advocare
Plano
Company Overview: A premier health and wellness company offering world-class energy, weight-loss, nutrition, and sports performance products along with business opportunity.
Generated and pursued sales leads of potential customers and fellow entrepreneurs throughout the states of Oklahoma and Texas.
Experience in providing a full knowledge of all products offered, building a strong and loyal clientele, managing others, designing and implementing business plans for others, and managing day-to-day aspects of running a small business.
A premier health and wellness company offering world-class energy, weight-loss, nutrition, and sports performance products along with business opportunity.
Insurance Salesman
Allstate Insurance - Burk Insurance Group
Roanoke
Company Overview: The nation's largest publicly held personal lines insurer, a Fortune 100 company, with $133 billion in total assets, that sells 13 major lines of insurance.
Generated sales leads of potential insurance customers throughout the states of Oklahoma and Texas.
Experience in work with providing solutions for a variety of needs, interacting with a diverse and varied clientele, providing a full knowledge of all products offered, and maintaining compliance with strict ordinances set by both the company and by governmental agencies.
The nation's largest publicly held personal lines insurer, a Fortune 100 company, with $133 billion in total assets, that sells 13 major lines of insurance.
Surveillance Technician
Comanche Nation Gaming Commission
Lawton
Company Overview: The sole party responsible for sound regulation of all gaming activities on lands within the jurisdiction of the Comanche Nation.
Assisted in leading team of three to six per shift in providing complete surveillance of entire gaming facility to ensure safety of patrons and integrity of the gaming process.
Experience in work with high stakes that demand extreme attention to detail, managing teams to canvas entire areas of responsibility, quickly and accurately reporting any potential for problems through the proper chain of command, and directing attention to several areas at once to ensure compliance in every situation.
The sole party responsible for sound regulation of all gaming activities on lands within the jurisdiction of the Comanche Nation.
Independent Sales Production
Bullet Marketing
Arlington
Company Overview: A privately owned marketing firm focused on developing and executing personalized promotions designed to raise client awareness in the areas targeted.
Generated sales leads with direct marketing in canvassing designated areas to target desired demographics.
Experience in work with door-to-door customer interaction, engaging potential customers in conversation at every opportunity, meeting strict deadlines for efficiency, and maximizing use of time to provide greatest potential benefit to each client.
A privately owned marketing firm focused on developing and executing personalized promotions designed to raise client awareness in the areas targeted.
Industrial Painter
Wilco Machine and Fab
Marlow
Company Overview: A leading manufacturer of fabricated and machined equipment, products, and tools for the energy industry worldwide, serving oil and gas sector customers.
Painted high volumes of industrial parts for drilling equipment using exact customer specifications.
Experience in work with grueling physical demand, following exact and detailed instructions to provide customers with their required needs, dividing work between all team members for maximum efficiency, and providing detailed quality check of all work completed.
A leading manufacturer of fabricated and machined equipment, products, and tools for the energy industry worldwide, serving oil and gas sector customers.
Guest Services Manager
Hastings Books & Entertainment
Lawton
Company Overview: A multimedia entertainment retailer that combined the sale of books, videos, games, and CDs with the rental of videos/video games in a superstore format.
Managed entire staff of cashiers in full guest service management.
Experience in work with meeting and exceeding all customer expectations, managing staff for maximum efficiency, handling and reporting high cash values, and managing customer experience and relationships to build a strong repeat clientele.
A multimedia entertainment retailer that combined the sale of books, videos, games, and CDs with the rental of videos/video games in a superstore format.
Cashier
Comanche Red River Casino
Randlett
Company Overview: A 24-hour, 7-day per week tribal gaming casino with over $20 million in prizes given away each month.
Provided customers with exchange between casino-regulated currency and cash value.
Experience in work with daily customer service needs, handling high volumes of cash, reporting daily cash flow to managerial staff, and building relationships with regular clientele.
A 24-hour, 7-day per week tribal gaming casino with over $20 million in prizes given away each month.
Cashier, Customer Service Representative, Customer Service Manager, Claims Associate, Office Associate, Team Lead at WalmartCashier, Customer Service Representative, Customer Service Manager, Claims Associate, Office Associate, Team Lead at Walmart
Office Manager/Learner, Office Manager/Customer Service Representative at Brenda's Buttons, Books, And SuchOffice Manager/Learner, Office Manager/Customer Service Representative at Brenda's Buttons, Books, And Such